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M
mais332171
Participant
February 23, 2019
Answered

Creative Cloud Dektop App blank screen and shutdown

  • February 23, 2019
  • 2 replies
  • 16223 views

When a Creative Cloud Dektop App opens it has just a white screen, refreshes itself multiple times and then shuts down without any errors. I tried deleting OOBE folder, Adobe has full permissions and I tired reinstalling multiple times (on Windows10), what can be the issue?

This topic has been closed for replies.
Correct answer kglad

I did this too, I deleted every cc, cleaned all files left, then desktop, run a cleaner through the computer to wipe out everything, and after restart tried installing again but it still shows just the white screen and then crashes


using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

2 replies

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Megan5CE0
Participant
February 17, 2021

I am having a simular problem that when I open creative cloud it is blank. I have a Macbook pro and have deleted the OOBE folder and nothing has changed, what else can I do?

I
Ihave1idea
Participant
April 12, 2021

I think you should go to creative cloud uninstaller and click the repair option and you should restart and relaunch it...should work

kglad
Community Expert
kgladCommunity Expert
Community Expert
February 23, 2019

first, close your cc desktop app.

then, rename the opm.db file by:

    navigate to the OOBE folder.

    Windows: [System drive]:\Users\[username]\AppData\Local\Adobe\OOBE

    Mac OS: /User/<username>/Library/Application Support/Adobe/OOBE folder

    and rename the opm.db file to opm_old.db, eg

finally, launch your cc desktop app.

if that fails: https://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html

    M
    mais332171Author
    Participant
    February 23, 2019

    I did it already and still nothing

    A
    Av1tu5
    Participant
    June 30, 2020

    If you open Task Manager and close the Creative Cloud Application, the flicker stops.

     

    I eneded up going into the Windows Startup settings and turning off Creative Cloud.

    Seems to be fine now.  Hope this helps.


    Hello masstapro,

     

    I'm having the exact same issue as you're describing. Been looking for hours on how to fix it, with none of the "solved" answers actually solving it on my end.

     

    Did you end up finding a fix?

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