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F_Pinto
F_Pinto
Participant
November 26, 2015
Question

Creative Cloud desktop app crashes on startup

  • November 26, 2015
  • 1 reply
  • 234 views

I recently bought a MacBook Pro retina 13", running now OS X 10.11.2 public beta.

I restored my apps from a TimeMachine backup from a previous MacBook Pro.

Since the Creative Cloud app icon doesn't appear on the menu bar, I manually upgraded without any errors, but it 's still not visible, and now the app crashes a few minutes after startup.

I uninstalled e reinstalled with no effect. And used the CreativeCloud Cleaning tool but also with no effect.

Any help?

This topic has been closed for replies.

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
November 27, 2015

uninstall everything cc.

run the cleaner per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer.

properly install the cc desktop app, https://creative.adobe.com/products/creative-cloud

and use the desktop app to correctly install your cc programs.

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