Creative Cloud desktop app crashes

[1BigBelly]

Hi,

I've downloaded and installed the Creative Cloud desktop app, but it crashed within 10 seconds of opening. I've tried deleting all the files and re-installing, plus signing in and out.

I have a Macbook Pro with OS X v 10.7.5

[Atul_Saini · Accepted solution]

Hi 1BigBelly,

Kindly refer : CC applications crashes immediately after launch 

Please revert if the issue persists.

Thanks,

Atul Saini

[stefano_aloise]

I'm having the same problem but i can't solve it with these steps and there is no error message for me, so i don't even know what the problem is!

I tried everything i could: deleting all the files and re-installing, buying another plan (now i have two Premiere month-to-month- plan, none of them work and the telephone support don't let me cancel one of them), praying.......

If I don't solve this thing fast I'm going to TRY to cancel my CC signure, since i already tried and failed thanks to the telephone lady, and turn my back to adobe

[Atul_Saini]

Hi stefano aloise,

Please try the below mentioned steps.

1. Please rename OPM.db file from the below mentioned location

            ~/library/Application support/Adobe/OOBE.

   2. launch creative cloud desktop app

   3. Sign in

Thanks,

Atul Saini

[stefano_aloise]

I didn't find the OPM.db file because there is no OPM.db file in my computer and the mentioned location doesn't exist either....

How do I proceed?

[stefano_aloise]

By the way i have a PC

[Atul_Saini]

Hi stefano aloise

To rename OPM.db in PC

Go to C:\Users\{USERNAME}\AppData\Local\Adobe\OOBE

1BigBelly,

Is your issue resolved or it still persists?

Thanks,

Atul Saini

[1BigBelly]

fixed, thanks for your help

[yurireno]

I should rename it to what name?

[Atul_Saini]

Try to rename it to opm.db_old

Thanks,

Atul Saini

[yurireno]

it didn't work for me

[stefano_aloise]

There is no \AppData\Local\Adobe\OOBE in my computer....

I'm from Brazil and my computer is in portuguese but even translating i couldn't find the OPM.db file in PC.

Any suggestions?

[Atul_Saini]

Hi stefano aloise,

It seems that "Appdata" folder is hidden, we simply have to un-hide this folder.

Solution 1:

Please try :Show hidden files - Windows Help

Solution 2:

1. Click on start button
2. Click on run
3. Type : "%localappdata%"
4. Then, click go to Adobe> OOBE.

It should work.

Thanks,

Atul Saini

[stefano_aloise]

THANKS MAN!

I F*CKING LOVE YOU

[mandy1910]

Hi, I am also having this problem and have tried everything (it seems) I am on a mac and can not find OOBE. If I search for OPM.db nothing happens! Any help much appreciated! Also CC applications close immediately after launch this link does not help me as I can't  see Gear Icon...

[yurireno]

I have the same issue on a PC.

How I proceed?