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georgem6131717
Participant
July 5, 2020
Question

Creative Cloud Desktop app flickers, mouse flickers and blank cc app when starting windows

  • July 5, 2020
  • 2 replies
  • 3311 views

Ever since upgrading from Windows 10 1809 to 1909 this issue has been present. 

On reboot and signing into windows, Creative cloud desktop app will not launch properly. If I open the app its blank, if i stare at my mouse it flickers, if i go to task manager i can see multiple processes under creative cloud desktop app opening and closing constantly. 

 

Things I have already tried

- uninstalling the app using the various cleanup tools on adobe's site. 

- deleting everything from the oobe folder under my appdata folder for my username

- re packaging a new creative cloud desktop app.

 

this issue resides whether on the corporate network or not so its unlikely to be a firewall issue or anything like that. 

 

this problem is ridiculously frustrating. and there is no way to get out of it apart from moving to a different computer. and there is no chance i am going to be migrating dozens of my users in our enterprise for this reason alone.

 

adobe- please help with meaningful troubleshooting steps! even if that means deleting a bunch of registry keys. just tell us what to do because the cleanup tools are not resolving the issue.

    This topic has been closed for replies.

    2 replies

    p3n
    p3n
    Participant
    March 4, 2021

    Did you find a solution to this problem? I am having exactly the same issue on multiple PCs.

      U
      uhpcw
      Participant
      March 11, 2021

      I am also having this issue.

      Jeffrey_A_Wright
      Community Manager
      Jeffrey_A_WrightCommunity Manager
      Community Manager
      March 11, 2021

      Uhpcw and BenC, please see the note at https://helpx.adobe.com/creative-cloud/kb/fix-blank-white-screen-sign-in.html regarding a current known issue when using the Creative Cloud Desktop app with build 1607 of Windows 10.   If an organization manages your membership, computer, or network, then please make sure to contact your local Creative Cloud Admin and/or Information Technology department for assistance.

      John T Smith
      Community Expert
      John T SmithCommunity Expert
      Community Expert
      July 6, 2020

      Do not count on Windows to be fully up to date when it comes to device drivers
      Go to the vendor site to be sure you have an updated driver for your graphic adapter
      •nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us
      •ATI Driver https://www.amd.com/en/support
      There are also intermittent reports that the newest driver is not always the best driver due to driver bugs or compatibility issues, so you MAY need to try an earlier driver version

      G
      georgem6131717Author
      Participant
      July 14, 2020

      I am not confident this is a driver issue.

      In any case I have packed and deployed the full driver pack update via sccm to a few end users. This has not changed anything at all.

       

      The issue lies with the creative cloud software itself. the flickering of the cursor only occurs while creative cloud app is open. the moment you end the process the flicker of teh cursor stops.

       

      what i find more frustrating is that we can't use any creative cloud apps or update them despite everything i mentioned above being done.

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