Creative Cloud desktop[ app opens browser again and again

Report · Jul 16, 2020

Hello all,

My Creative Cloud desktop app (on Windows 10) on the last update crushed and couldn't connect to adobe servers.

I tried almost everything I found on the support community.

When I try to install the CC application, at some point, it opens a browser window that prompts me to sign in. I sign in and get the message "You're all set" but nothing happens. And it keeps opening windows and "You're all set" over and over....

I uninstalled all adobe apps, run the cleaner tool... still the same.

What can I do?

Report · Jul 16, 2020

And now I can't install any of my applications!!! At least before uninstalling everything, the only app that wasn't functional was Creative Cloud desktop app.... (frustrated...)

Report · Jul 16, 2020

I got help from Adobe Help Chat. Thank you!

The problem was that the system language on my computer was not english.

I was told to change the language to english and everything runs smoothly again.

I hope that Adobe fixes that soon.