• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Creative Cloud Desktop App refuses log-in for Windows 8

New Here ,
Aug 26, 2013 Aug 26, 2013

Copy link to clipboard

Copied

I've been getting this "unknown server error" for 4 days on my windows 8 creative cloud desktop app. I cannot install other CC aps until you resolve this.


-- This has been a problem ever since creative cloud FORCED me to "upgrade" the creative cloud desktop app last weekend. 
The Desktop CC app worked fine before the forced upgrade.

The error looks like this on my screen...
http://s24.postimg.org/rta8cf9dh/retry.png

To solve the problem, you must explain how do I get the upgrade creative cloud app to read my correct log in info?

I'm using windows 8, AND I've already tried the following...

1. re-installing creative cloud from the creative cloud website (did it 4 times now)
2. changing the folder "OOBE" to "OOBE_old" (did not work)
3. I also tried installing this exe: PC: http://download.adobe.com/pub/adobe/creativesuite/cs/win/ApplicationManager7.0_all.exe , which did not work

TOPICS
Creative Cloud

Views

741

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Aug 26, 2013 Aug 26, 2013

Copy link to clipboard

Copied

Hi Terranovascreen,

Which OOBE folder have you renamed ? There are 2 which exist.

Please follow the suggestion in the link below which might help :-

http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html

--Manish

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 26, 2013 Aug 26, 2013

Copy link to clipboard

Copied

I renamed the one located here:
C:\Program Files (x86)\Common Files\Adobe\OOBE

I'll try the one here:
]:\Users\[user name]\AppData\Local\Adobe\OOBE

...But it takes a while to download. I'll log again after I've tried the one under my user name...

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 26, 2013 Aug 26, 2013

Copy link to clipboard

Copied

I'm using windows 8, and there is no "AppData" folder under my user folder name.


Only the following folders are listed...
- Contacts
- Desktop
- Downloads
- Favorites
- Links
- My Documents
- My Music
- My Pictures
- My Videos
- Saved Games
- Searches

So, the only location I can find for the OOBE folder is under "C:\Program Files (x86)"

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Aug 26, 2013 Aug 26, 2013

Copy link to clipboard

Copied

LATEST

"Appdata" folder is hidden by default on Windows Computers, follow steps here to unhide it.

http://windows7themes.net/how-to-access-appdata-in-windows-7-unhide-individual-folder.html

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines