Creative Cloud Desktop App Stuck On Email Verification Prompt

[bobw94347475]

My Creative Cloud app is stuck on the email verification page and says that I must verify my email to continue. The problem is, I used a temporary email to log on to the app and now that email is lost forever. I would be happy to make another account with another email it's just that no matter what i do i cannot get past this prompt on the app. i have tried deleting and re-installing the app but it is always stuck on the same prompt that I have no way of surpassing or getting out of.

[kglad]

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app after signing-in with a correct email address, https://creative.adobe.com/products/creative-cloud.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 3 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials

[bobw94347475]

I followed these instructions correctly, but when I reinstalled the cc app the exact same thing happened that was happening at the start.

[kglad · Accepted solution]

Delete the entire contents of the OOBE folder:

1) Quit the Creative Cloud desktop app from the gear icon in the upper-right corner.

2) Browse to the following location based on your operating system.

    A) Mac OS: /Users/<user folder>/Library/Application Support/Adobe/OOBE

Note: The \Users\<user folder>\Library\ is hidden by default after 10.7. google enable access to hidden user library files | Mac OS 10.7 and later for instructions on accessing it or check https://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html.

    B) Windows: C:\Users\<user folder>\AppData\Local\Adobe\OOBE

Note: The AppData is hidden with Windows default settings. google Show hidden files, folders, filename extensions | Windows for instructions to show it or check https://helpx.adobe

3) start the cc app and sign in

[bobw94347475]

Oh my God thank you so much.

[kglad]

you're welcome.

[rachelh21745391]

i've deleted the entire OOBE folder but when i re-launch the CC app the email verification is still there!!! what should i do now?

[ashwin_0502]

This is not work i have deleted entrie content of OOBE folder but still not work And not open UXP Developer tool 
SIgnIn-Required show when i open UXP Developer tools
You appear to be not signed in to CreativeCloud or your email is unverified!
Please sign-in to CreativeCloud Desktop or ensure email is verified and then relaunch UXP Developer Tools.

[Shivangi_Gupta]

Hi @ashwin_0502,

We appreciate you reaching out. Did you try signing in to your Creative Cloud desktop application?

Could you share a video recording?

We are here to help.

^Shivangi

[kglad]

@ashwin_0502 

actually, first check your account https://account.adobe.com to verify you have a subscription and, more importantly, to verify the email used (https://account.adobe.com/notifications or click communications after checking your main account page):

 

then sign out of the cc desktop app and sign back in (https://helpx.adobe.com/download-install/kb/activate-deactivate-products.html) using the same id used to check your account.  then , after a few minutes, check your preferred email address shown in you communication preferences > account.  check spam folder, too.