Creative Cloud Desktop app won't load

[J Isner]

Today I launched the Creative Cloud desktop app (on Windows 10) for the first time in several months.  The window came up quickly, but it was empty except for a spinning wheel at the center of the window

The Help menu was active, and I was able to get the "About Creative Cloud" info

After 3 minutes of spinning, a blue notice appeared at the bottom of the window

but the wheel continued to spin.  After waiting a whle longer, I relaunched.  The entire scenario above repeated.

I have not restarted my PC.  I'll wait to see if anyone has a fix, and if not, I'll try doing that.

[John Waller · Accepted solution]

Try https://helpx.adobe.com/au/creative-cloud/kb/creative-cloud-app-doesnt-open.html

[J Isner]

Thank you for the link.  I needed to reinstall it.  But after it launched, I got Error Code 184.  

Almost exactly one year ago I began getting this error every time the desktop app tried to update itself.   Originally, the 184 error had a nasty side effect: it killed Windows Explorer and caused all sorts of havoc on my computer.  Adobe engineers seem to have fixed that problem, but not the 184 error itself.   The fix I was given was to delete or rename one or two dll's in 

C:\Program Files (x86)\Common Files\Adobe\CoreSyncExtension

but I don't remember the filenames.  I also had to kill a running process, possibly CoreSync.exe.  Is this the current state of the art?  Or is there a simpler, more elegant workaround for Error 184?

[Rashid23275647l7i1]

I'm having a spinning issue and can't Download anything. Tried all the forum solutions and recommendations, clean up tool, uninstall tool, log tool, restarts, re-installs... nothing working. I may end up looking for another software.

[tinaresearch]

Did you get a fix for this? Its driving me mad - npo amount of repair / reinstall attempts fix the problem. I can no longer sync any fonts to the creative suite apps.

[Toppknows]

I have try everything suggested to this link am having the same problem it doesn't lunch even after the re-install 

what can I do ? It's been to days now I still can't fix it

[swalters2019]

I HAVE THE SAME ISSUE NOW. DID YOU EVER GET AN ANSWER?

[g_miles33]

I am also having the same issue, I have tried all the items in the 'https://helpx.adobe.com/au/creative-cloud/kb/creative-cloud-app-doesnt-open.html' multiple times.

This started last week(25/9/2020), I did get in once yesturday(28/9/2020) but only lasted for about an hour. My back to not working.  

[olddocadams]

Same problem.  Any updates?

[AdDesigner]

Same here. spinning red wheel on mac when trying to log in to cc to find out if apps need updating. 

why isn't there a list maintained online to show what current / most recent versions of each app, release dates/notes, etc?

if there is, where is it?

[Connie23273763v806]

I'm having the spinning issue and can't download anything. Tried all the forum solutions and recommendations, clean up tool, uninstall tool, log tool, restarts, re-imstalls... nothing working. I may end up looking for another software. Bummer...

[SallyAnderson]

There seem to be too many people on the forum complaining about Adobe creative cloud not opening up properly, and these problems starting around a week or so ago. I managed to solve my problem after a week of investigation by Adobe and my ISP provider which relates to DNS settings. Maybe it's not a problem specific to my ISP provider (Plusnet/BT). Anyway, for what it's worth my solution is here:

https://community.adobe.com/t5/download-install-discussions/plusnet-authentication-problem/m-p/12976...