Creative Cloud Desktop App Won't Load

[Jess Menage]

Hi,

My creative cloud desktop app has looked liked this for the past few months:

I have tried uninstalling all my programs and re-installing but it hasnt worked. I seem to be connected as I am able to download apps directly from the adobe website. However, I can't seem to sync my fonts from Typekit anymore!

Can someone please help me!

[Sheena Kaul]

Hi,

I believe you are getting the spinning wheel on the Adobe CC app.

Please refer to the help document below:

App doesn't open | Progress wheel spins continually

You may also refer to the threads below where this issue has been addressed:

Adobe Creative Cloud / Desktop App / Home Screen: Constant Spinning Wheel

Creative Cloud Desktop App stuck on blue spinning wheel after update.

Regards,

Sheena

[Jess Menage]

Hi Sheena,

Thanks for your reply however I have tried all of these solutions numerous times and it still wont load! I tried solution 6 last night and I'm still getting the spinning wheel. What else can I do?!!

Thanks,

Jess

[Sheena Kaul · Accepted solution]

Please try the steps below:

• Uninstall the Adobe CC desktop app from the machine (Creative Cloud Help | Uninstall the Creative Cloud desktop app)
• Set the permissions to 'Read and write' on Adobe folders for the all the users in the following locations:
  • /Library/Application Support/
  • /Users/[user name]/Library/Application Support/
• Restart the machine.
• Install the Adobe CC desktop app (Creative Cloud Help | Creative Cloud for desktop)

[Jess Menage]

Hi Sheena,

I tried that yesterday and it didn't work. I did get it to work for about 5 mins this morning, I renamed the opm.db file to opm_old.db, restarted the application and it seemed to work. Then a few minutes later I got the spinning wheel again!! What is going on?

Thanks

Jess

[Sheena Kaul]

I would advise you to Contact Customer Care as technical troubleshooting might be required.

[Jess Menage]

Hi Sheena,

I seem to have fixed it. I downloaded the installer again and it seems to be working. However, I'm still getting a spinning wheel when trying to sync fonts from Typekit:

Do you have any solutions for this?

Thanks,

Jess

[Sheena Kaul]

Please see Creative Cloud Help | Files panel progress wheel goes on spinning

[www_lifemasters_co_za]

Hio Tony here fromLifemasters.co.za in South Africa - I have the same freeking issue for last 3 months as well.. Trying to build a business - but wasting DAYS on this.....

[خ5CC0]

i want solv for this issue .. ( creative cloud is taking longer than usual to load )