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Erin25972836wnio
Participant
October 7, 2022
Question

Creative Cloud desktop app won't open Windows 10 (2022)

  • October 7, 2022
  • 1 reply
  • 4969 views

When I attempt to open the Creative Cloud app, it seems to launch but never opens. I can see it running in Task Manager but it doesn't pop up on the toolbar or in the "hidden icons" menu. 

 

I've tried the following solutions:

  1. Closed the app through Task Manager.
  2. Re-opened as administrator.
  3. Restarted my computer.
  4. Uninstalled, then reinstalled Creative Cloud
  5. Updated Windows
  6. Downloaded the latest Visual C++ Redistributable
  7. Tried opening "Creative Cloud Helper" to repair it in the Program Files (it also won't open)

 

The Adobe apps (Photoshop, Premiere Pro, After Effects, etc...) all open normally. However, I can't update or uninstall anything without access to the Creative Cloud app. Let me know if there are any steps I'm missing. Thanks in advance!

This topic has been closed for replies.

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
October 10, 2022

i believe you've done some or most of the below, but repeat the process for applicable steps.  ie, you shouldn't have any cc apps installed because you previously unnstalled the cc desktop app and before doing that you should have uninstalled the cc apps. but be careful to follow meticulously.  eg, use the correct uninstaller per the 2nd paragraph below:



uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

repair all ms visual c++ versions that can be repaired.

update your ms visual c++, if it can be updated

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

    E
    Erin25972836wnioAuthor
    Participant
    October 10, 2022

    I completed all of the steps above and the desktop app still won't open. To confirm, I have uninstalled all traces of Adobe from my computer using the methods and tools you outlined, ensured Windows was updated, repaired all the ms visual c++ versions, restarted my computer, then reinstalled the cc desktop app from the alternative download links. Still, the program does not open and does not show up on my task bar. The app is clearly trying to run, as I can see the following services related to Adobe running in task manager:

    • Adobe Acrobat Update Service
    • Adobe Genuine Software Integrity Service
    • Adobe Installer
    • Adobe IPC Broker
    • Adobe Update Service
    • Creative Cloud
    • Creative Cloud Helper

    The Adobe CC icon occassionally appears when I'm opening the hidden icons menu, only to disapear instantly before I'm able to click on it. I'm at a loss of what to do next. 

    Jeffrey_A_Wright
    Jeffrey_A_Wright
    Legend
    October 10, 2022

    Erin, I am sorry you are encountering so many problems using your Creative Cloud All app membership.  Thank you for following the suggestions offered by Kglad and reaching out directly to our support team at https://helpx.adobe.com/contact.html?rghtup=autoOpen 

     

    I do see that case ADB-26364498-P8L5 is open and pending your response.  We did try to reach you after the interaction was disconnected.  Please bookmark and use the process listed in https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html to make any needed updates to your active support cases.

     

    You may need to use a different device to contact us if you find you are unable to maintain a stable chat session.

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