Hi, may i ask for help as i'm facing a problem which apparently users already had in 2017 here, but still could not find a solution.
There is no error code or detail about the issue provided.
So these are the steps i did myself:
Dialed up the Help assistant and the Adobe community, checked lots of old articles:
Summary: CCD still fails to connect to the Adobe servers - why?? i somehow managed to install an LR version, whose number appears wrong, but apparently connects with the Cloud. So i can share pictures across devices, but this cannot be the experience that will convince me to extend the trial period. Other apps or function not integrated. In 2022 this can't be the standard 😞
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Please take a look here: How to resolve connection errors with Creative Suite applications (adobe.com)
Especially check your HOSTS file.
Thanks, Axel. This was one of the first articles I checked. No impact.
Sorry I forgot to mention that my hosts file is an absolute juvenile one, untouched and with no routings whatsoever.
it looks like you've already done almost everything (and more) in @AxelMatt 's link, but note:
1. using a different browser only helps if you make that browser your default browser
2. you have a bigger problem if you decide to restore your lr 5.7 because that license has been taken-over by the cc desktop app. ie, if you end your trial, you won't be able to use your lr 5 license until you clear your computer of cc items.
in view of #2 above, i'm not sure how much effort you want to make trying to get cc working. so, my recommendation (after checking How to resolve connection errors with Creative Suite applications (adobe.com)) and the few things you failed to mention (eg, your system clock, but your hosts file was cleaned already) woud be to try lr cc 2019 (https://prodesigntools.com/adobe-cc-2019-direct-download-links.html) and if that looks like a worthwhile upgrade, then start working on getting your computer to work with cc (or just update within lr cc 2019 if you don't use photoshop).
Hm, thanks for the idea. Had not thought about the old installation, as I had stopped using it two years ago for a variety of reasons. Will check for the CC2019 option.
Nevertheless I still would hope Adobe come back with a simpler solution. It's hard to imagine they sell the product for 20 years with such poor installation techniques.
adobe's following the apple roadmap: do it our way, don't try to customize anything and install on a clean computer. then everything works great.