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mialisa57
Participant
June 20, 2013
Question

creative cloud desktop failed to install

  • June 20, 2013
  • 14 replies
  • 168243 views

I have tried several times to download and install the creative cloud desktop. It fails every time with this message "We've encountered the following issues: Creative cloud desktop failed to install." The application manager 7.0 also fails to install. I am using windows 7. Can anyone assist with this problem?

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    14 replies

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    D
    dell inspiron n5110
    Participant
    September 5, 2013

    Bạn nên tắt hết tất cả các chương trình adobe chạy ẩn bằng cách vào windows task manager / application/ end task.

    Rồi tiến hành update Adobe Creative Cloud

    chúc bạn thành công !

    C
    ChrisSisk
    Participant
    September 5, 2013

    Is there some specific reason why this discussion:

    a) Switched to old attempted fixes that have already been mentioned
    b) Switched to Vietnamese

    Out of the two I find the second the most confusing.

    M
    mkieffer0231
    Participant
    August 29, 2013

    Same probs. Here are the errors from the Removal Tool at the top:

    [Thu Aug 29 16:39:15 2013] *-*-*-*-*-*-* ::START:: - SUMMARY OF ERRORS *-*-*-*-*-*-*

    [Thu Aug 29 16:39:15 2013] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSync\customhook: [Error 145] The directory is not empty: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\CoreSync\\customhook'

    [Thu Aug 29 16:39:15 2013] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSync: [Error 145] The directory is not empty: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\CoreSync'

    [Thu Aug 29 16:39:15 2013] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud: [Error 145] The directory is not empty: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud'

    [Thu Aug 29 16:39:15 2013] *-*-*-*-*-*-* :: END :: - SUMMARY OF ERRORS *-*-*-*-*-*-*

    [Thu Aug 29 16:39:15 2013] ---------------------------------------------------------

    [Thu Aug 29 16:39:15 2013] *=*=*=*=*=*=*=*=* :: End Session :: *=*=*=*=*=*=*=*=*=*=*

    [Thu Aug 29 16:39:15 2013] ---------------------------------------------------------

    W
    WebyxDesign
    Participant
    August 15, 2013

    It seems that the process kill method works best Simple fix for “Creative cloud desktop failed to install” error

    A
    Adobe Employee
    Abhijit_Kr_
    Adobe Employee
    June 20, 2013

    Hi mialisa57,

     

    Could you please follow these steps and let us know if it helps you.

     

    Please download and run Creative Cloud Cleaner Tool

     

    How and when to use the Creative Cloud Cleaner tool | Advanced steps

     

    Run Creative Cloud Cleaner tool and choose option 3 and then option 1 to complete the cleaning process.

     

    Once done please rename OOBE Folder from these locations

     

    Windows :

    C:\Program Files (x86)\Common Files\Adobe

    C:\Users\(UserName)\AppData\Local\Adobe

     

    Go to creative.adobe.com -> Download Center -> Download Creative Cloud

     

    Regards,

    Abhijit

      Spamhunter
      Spamhunter
      Inspiring
      July 28, 2013

      Thanks, after following some other tips & coming back to yours, this finally worked (I'm on Windows7 SP1).

      I renamed the following folders to *_OLD:

      C:\Program Files (x86)\Common Files\Adobe\OOBE

      C:\Program Files (x86)\Adobe\Adobe\AdobePatchFiles

      C:\Users\(Me)\AppData\Local\Adobe\OOBE

      C:\Program Files (x86)\Adobe\Adobe Creative Cloud

      (There are 2 other 'AdobePatchFiles' that I didn't rename:

      C:\Program Files (x86)\Common Files\Adobe\Adobe\AdobePatchFiles

      C:\Program Files\Adobe\Adobe\AdobePatchFiles)

      I didn't uninstall CC or AppManager from Programs because they weren't there!

      Ran CC Cleaner between 2 reboots then CreativeCloudSet-Up.exe & it finally worked.

      Now to try & recoup a lost weekend's urgent work.

        L
        Liners
        Participant
        June 5, 2015

        Spamhunter:

        Your solution was the only thing that worked for me, thank you! I spent an hour with Adobe customer service at the very end of it they couldn't figure it out and gave up!!! Ridiculous! But your solution worked, you should be commended and paid for your service!

        Thanks again!

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