Creative Cloud Desktop for Mac failure installation

[IvanUeno]

I'm trying to install the Creative Cloud Desktop for Mac (Yosemite), and in the middle of installing/downloading, the window simply disappears. Someone is going through this? I've tried almost everything I found here on the forum. Already uninstalled the previous, tried CCCleaner, rename the folder, I disabled the Firewall .... and nothing. Any tips?

[Jeff A Wright]

IvanUeno I am sorry you are facing difficulty installing the Creative Cloud Desktop application.  To confirm you completed the steps listed in Error: "Failed to install" | Creative Cloud Desktop?  If so do you have a Library/Input Manager folder?

[IvanUeno]

Hello, Jeff.

Thanks for your help.

Yes, I completed the steps of Error: "Failed to install" | Creative Cloud Desktop and simply does not install.

No, I do not have the Library/Input Manager folder.

Installed without problems some time ago, and now I can't, because the Creative Cloud Desktop stopped working and uninstalled to reinstall.

Does the problem is with the Adobe software or OSX system?

[Jeff A Wright]

IvanUeno no I have the current version of the Creative Cloud Desktop application running on multiple Mac OS 10.10.2 computers.  IvanUeno I would recommend contacting our support team directly at Contact Customer Care and referencing this discussion,

[IvanUeno]

Yes, Jeff ... I also had and stopped working.

Try uninstalling and reinstalling again and see what happens.

Thank you in advance.

[Govardhan.V · Accepted solution]

Trash Adobe Creative Cloud and Adobe Application Manager folders from Utilities.

Run the Adobe Creative Cloud Cleaner tool.

If present select the option - Adobe Application Manager for Mac OS X 10.6

(it will be listed as 10.6 on all version Mac)

Then click on Clean up selected.

Then try to install Creative Cloud desktop application :

https://creative.adobe.com/products/creative-cloud

[IvanUeno]

Thanks a lot, Brucgovn!!!!

Hallelujah! The installation was a success !!!!!!

Thank you very very much !!!

You are great!!!!!!!!!!!

[Govardhan.V]

You are welcome