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Answered

Creative Cloud desktop keeps restarting on Windows 10

Forum|Forum|8 years ago
July 13, 2017
5 replies
7916 views

My Creative Cloud keeps restarting itself after about 4-5 minutes when trying to update or install new programs. I have gone through these forums looking for answers, and trying all the steps, I have tried uninstalling all my apps and creative cloud, then reinstalling it and it still does the same thing of restarting. I have gone through and made sure Java, video drivers and Windows 10 are all updated still doesn't update or install without restarting or crashing. I can't keep uninstalling and reinstalling these programs, it takes way too much time. Is there a work around or a way to fix your Adobe Creative Cloud Manager.

Creative Cloud

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Correct answer Kanikas

So I have gone through this whole process again and get the same results of Creative Cloud restarting as Adobe Acrobat got to 85% installed.

Why is this still an issue? No anti-virus running either.

Too frustrating!!!!

Hi Mark.

As you mentioned that you have tried all steps and the issue remains same, could you please Contact Customer Care for help and troubleshooting.

Hope that helps!

Reach out to us for any other help.

Thanks

Kanika

B

brandonp221149

Participant

Same problem here, honestly dont know what to do next. I finally got Apps to update but creative cloud still logs out every couple of minutes.

S

silviaphilbrick

Participant

Same issue as everyone above. Completely cleaned all Adobe files from my computer and re-downloaded and installed, nothing. The adobe support person basically opened an event log, saw an error and said "This is a problem with Windows, contact them". I have so far contacted two Microsoft reps who were even less helpful.

Also tried all the renaming, deleting OBEE or whatever files, nothing. If anyone has had any success... I just lost an entire 10 hour work day, and no hope of working tomorrow either...

D

danyany123

Participant

Unfortunately I have the same issue... About every other 15 minutes Creative Clouds restarts and all programs are shutting down! This is unacceptable! I tried EVERY solution mentioned here, inlcuding the few hour (!!!) effort to reinstall everything...

Obviously Adobe customer "care" does NOT care!!!

With so many people complaining, No solution? Serioulsy??? We are paying customers, in case Adobe forgot that!

adamg536836

Participating Frequently

I have to dissagree about Adobe customer care.

My problem is still unresolved, but they are trying to solve it and i am really satisfied with the way they do it. They are calling me, trying different solutions via remote desktop, i am really suprised that they care that much.

The only problem is that cc dekstop app is still crushing. But at last all programs are fully functional so i can do my job ... i mean it is still not perfect and i want cc cloud to work, but i can not say that they do not care.

I hope they will resolve that issue soon. Just please contact adobe via chat and let them check your pc via remote dekstop control. They will continue to fail but at some point they will solve it .. i mean i hope so.

peace

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Dave CRM

Participating Frequently

I'm having the same issues. Worked great for months and then started this.
Spent 2.5 hours with multiple 'support' reps and still the same issues.
I have a client that uses Indesign, and I use it for several programs as well, not to mention Photoshop, Premier Pro, Acrobat, etc. etc. etc.
The last tech blamed everything BUT Adobe. Somehow Adobe is the ONLY program set I'm having any problems with, but it's obviously my computer that's at fault. Beyond p!ssed off at this point.

adamg536836

Participating Frequently

I observed that there is some problems between cc desktop app and nvidia drivers ... cc desktop causes pci crush an restarting it self and asking for log in again and again ...

I cant work ... for f.. sake...

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thejoejay42

Participating Frequently

adamg536836 wrote
I observed that there is some problems between cc desktop app and nvidia drivers ...

This is definitely not a NVIDIA-only issue. I'm running a Core i5-6500 and an AMD RX 480 yet having the same issues

T

thejoejay42

Participating Frequently

+1 on this issue. I've been tossed around Adobe Customer Support like a child's toy. The Creative Cloud desktop app will keep crashing/restarting every 15 minutes and it signs me out of CC, which means my TypeKit fonts get deleted and I have to sign in again. I've gone through everything and the support reps are just repeating what I've already done to no avail. I've even tried uninstalling, wiping every single Adobe folder on my computer, trashing all prefs and then reinstalling with no luck.

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Himanshu*Gupta

Adobe Employee

Hi Mark9975,

Please follow the steps below:

Uninstall Adobe Creative Cloud application from Control Panel.

Step 1 :

Open C:drive and navigate to C:\Program Files (x86)\ " Common Files" \Adobe.

Open Adobe folder and delete folders named Adobe Application Manager and OOBE.

Step 2:

Navigate to C:\Program Files (x86)\Adobe.

Open Adobe folder and if present delete Adobe Creative Cloud folder. [**important]

Step 3 :

Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time , you will get a run command window.

Type in below command and hit 'Enter' key.

appdata

Then navigate to Local>Adobe.

Open Adobe folder and delete folders named AAMUpdater and OOBE.

Step 4 :

Click on the blow link and download Adobe Application Manager and install the same :

http://download.adobe.com/pub/adobe/creativesuite/cc/win/ApplicationManager9.0_all.exe

Once the installation is completed, double click on Adobe Application Manager launch icon on Desktop.

It will start update process and gets updated to Creative Cloud application .

Hope that helps!

Regards

Himanshu Gupta

Mark9975Author

Participant

As I stated in my original question, I have looked through these forums for answers, this is one I already have done before. This takes forever to do because to uninstall Creative Cloud I have to uninstall all the programs first. This takes forever to complete. As a subscription member paying a monthly fee this should not be this difficult.