Creative cloud desktop needs repair daily

Forum|Forum|3 years ago
February 14, 2023
3 replies
2503 views

I am running the latest version on a Windows 11 system. This has been going on for a few weeks.

The app has been running fine since I got the computer almost two years ago.

Installation

Correct answer kglad

something on your computer (eg, av, antimalware, cleaner etc) is causing the problem.

The Animal Naturopath

Participant

Same issue. Every single morning I get the error message and asked to repair which I do, and it works until the next morning. I see all the answers to this issue are about other software that may affect this. The only virus software I use is Malwarebytes. If the solution is to turn this off to use CC, it sounds like a solution from the early days of the internet. I remember many conflicts back then. But this is Adobe and 2023! This is the only program that ever that does this. It's annoying, and it also takes forever each time I have to do this. There must be another solution. This happened with windows 10 and now 11.

Jeffrey_A_Wright

Community Manager

The Animal Naturopath, in addition to Kglad's suggestion, please verify Malwarebytes and any other installed software are up to date and using the recommended settings.

Misconfigured or out-of-date security software is the most common cause of repeated damage to the Creative Cloud desktop app. Anything that can destroy files or block necessary access to the Creative Cloud desktop app is a suspect.

M

MamaVofgremlins

Participating Frequently

We have the same issue. No security software or otherwise. This computer I only used for streaming video and has the bare minimum on it. Yet I'm repairing it weekly. Have Mac and the iOS stuff then creative cloud for Photoshop and ATEM software, that's it.