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Wolfwu
Participant
October 16, 2019
Question

Creative Cloud Desktop open is empty

  • October 16, 2019
  • 2 replies
  • 488 views

Since the CCD was updated, it can't be opened any more. Every time it is opened, it is blank. The previous old version can be opened normally.

This topic has been closed for replies.

2 replies

W
wingtong
Participating Frequently
January 17, 2020

If you also use McAfee on your Adobe CC computer and are on Windows, here is the solution:  https://wingsdomain.com/adobe-creative-cloud-cc-5-0-0-354-and-maybe-later-versions-too-shows-blank-white-screen-or-require-repair-solved-1-15-2020/

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    October 16, 2019

    Jonavon, sorry to hear that the Adobe Creative Cloud desktop application is opening with a blank screen.  What type of Creative Cloud membership are you using?  Do you use Chrome as one of your web browsers?  If so, can you please list the plug-ins/add-ons that are currently installed in Chrome.

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