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iChrisChatt
Participant
August 2, 2013
Answered

Creative Cloud Desktop Won't Install Issues on Mac OS X 10.8.4

  • August 2, 2013
  • 8 replies
  • 71625 views

I recently upgraded from CS6 to CC.  First round of installs no problem.  A week later there were a few updates including the CC Destop App and this is where the fun begins.   I installed the updates and immediately after I noticed it was only showing I had 3 apps installed when I have several.  I tried uninstalling the CC Desktop app and re-installing it but I can't get it to install.  Every time I try it just says you have an "unknown error".  I called Adobe's awesome support to which we ran throught diganostics only at the end to tell me they are having issues and to call back later.  I have been all over the forums and have yet to find a solution, nothing works (Including runing the cloud cleaner and renaming the OOBE file). 

I am running OS X 10.8.4 any other suggestions or help will be much appreciated

    This topic has been closed for replies.
    Correct answer Tksteve

    Hi iChrisChatt,

    Please try the mentioned steps:

    1. Navigate to Applications/Utilities/Adobe Installer and look for CC desktop, if present run the uninstaller to uninstall it.

    2. Navigate to Applications/Utilities and look for Adobe Application Manager folder and Creative cloud folder. If present move to trash and empty it.

    3. Navigate to Library/Application Support/Adobe/OOBE and rename to OOBE.old

    4. Download CC desktop from: https://creative.adobe.com/products/creative-cloud and try to install again.

    Regards,

    Romit Sinha


    Romsinha! Thank you! I was having this problem and your instructions helped solve the issue.

    Hi iChrisChatt,

    Please try the mentioned steps:

    1. Navigate to Applications/Utilities/Adobe Installer and look for CC desktop, if present run the uninstaller to uninstall it.

    2. Navigate to Applications/Utilities and look for Adobe Application Manager folder and Creative cloud folder. If present move to trash and empty it.

    3. Navigate to Library/Application Support/Adobe/OOBE and rename to OOBE.old

    4. Download CC desktop from: https://creative.adobe.com/products/creative-cloud and try to install again.

    Regards,

    Romit Sinha

    8 replies

    A
    Alexandria5E5F
    Participant
    April 17, 2021

    It seems as though a previous version was causing my hold up. it wouldn't let me use the uninstaller because it was an old version and said the developer had to update it. I just trashed everything old like the uninstallers, apps and folders and tried again and it worked. 

    T
    therohners
    Participant
    February 10, 2020

    Thank you, Romit Sinha, That worked for me!! You're my hero! If you get this, what the hell was blocking it, the OOBE file? And why did .old make it work??? Thanks so much again,

     

    ~RR

    A
    Anssi Bm&m
    Participant
    August 30, 2016

    This happened to me just now. I've tried all the solutions but it just won't install. Adobe need to fix this ASAP.

    C
    cticompserv
    Participating Frequently
    June 14, 2016

    Here we are in June 2016 and THIS IS STILL A PROBLEM! I have one user whose computer went from perfectly normal to this Adobe FUBAR in one day. I've tried every suggestion I've found and still can't reinstall Creative Cloud.

    We pay a lot of money for this garbage. Why can't Adobe developers get it working properly?

      B
      BENJAKITT
      Participant
      June 16, 2016

      I'm in the same boat you are - about two months ago cc apps stopped working on my laptop.  I tried uninstalling the apps that weren't working and reinstalling - no dice.  I tried uninstalling CC completely - then tried reinstalling CC.  And that's where things are stalled.  I'm able to download it, but when I double click the icon to install, nothing happens.

        AriNaiditch
        AriNaiditch
        Participant
        June 18, 2016

        Same here, VERY frusterating, I hope adobe fixes this ASAP. please let me know if you found any fixes

        Opteus1
        Opteus1
        Participant
        August 4, 2015

        SOLID -

        The explanation was "on point" and worked from the word go.  About the 7th post that I've read on the topic and you got it right!

        Thanks!!

        J
        joeh1976053
        Participant
        June 18, 2015

        I am having the same issues. have run all the steps listed to no avail. Creative cloud desktop install freezes at about 20%. Running OS X 10.10.3

          P
          PrimroseFilms
          Participant
          February 20, 2015

          Having issues with error 201 on a freshly formatted win 7 machine.  Have all updates and no other software on this fresh dual xeon machine.  No prior install of any Adobe products.  Have a blazing fast internet connection, but can't download a 3mb setup file??

          Tried chat support, waited for an hour, gave up.  Can't find a direct download of the CC setup program, just the small utility.  Essentially a set up file to get to the set up file to get to the main program downloads?

          Nice job.  smh

          Looking for "alternatives."

          S
          Adobe Employee
          Scott V
          Adobe Employee
          August 4, 2013

          I assume you have already went thru this help doc http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html

          A few questions, have you tested in a new admin user account and is your mac behind any additional proxy or firewalls?

          Scott

          N
          nancy2
          Participant
          August 19, 2013

          I am also having issues with installation. My computer, running latest Mountan Lion, says the following:

          We've encountered the following issues:

          Creative Cloud desktop failed to install.

          I currently don't have previous versions installed on my mac. Thanks!

          Tksteve
          TksteveCorrect answer
          Participant
          July 21, 2014

          Hi iChrisChatt,

          Please try the mentioned steps:

          1. Navigate to Applications/Utilities/Adobe Installer and look for CC desktop, if present run the uninstaller to uninstall it.

          2. Navigate to Applications/Utilities and look for Adobe Application Manager folder and Creative cloud folder. If present move to trash and empty it.

          3. Navigate to Library/Application Support/Adobe/OOBE and rename to OOBE.old

          4. Download CC desktop from: https://creative.adobe.com/products/creative-cloud and try to install again.

          Regards,

          Romit Sinha


          Romsinha! Thank you! I was having this problem and your instructions helped solve the issue.

          Hi iChrisChatt,

          Please try the mentioned steps:

          1. Navigate to Applications/Utilities/Adobe Installer and look for CC desktop, if present run the uninstaller to uninstall it.

          2. Navigate to Applications/Utilities and look for Adobe Application Manager folder and Creative cloud folder. If present move to trash and empty it.

          3. Navigate to Library/Application Support/Adobe/OOBE and rename to OOBE.old

          4. Download CC desktop from: https://creative.adobe.com/products/creative-cloud and try to install again.

          Regards,

          Romit Sinha

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