Creative Cloud Desktop wont install on Windows 7

Forum|Forum|12 years ago
June 25, 2013
2 replies
30903 views

Creative Cloud Desktop won't install on Windows 7 64 Bit. I have tried severall times now without success - this does not inspire confidence Adobe

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Correct answer Jeffrey_A_Wright

"Creative Cloud Desktop Failed to Install." is the only error message I have received on all of my attempts (7 to date) to install Creative Cloud on Windows 7. Have tried restarting before installation to ensure no other progs are running still receive the same error message.

Srevlich please try the following steps:

Locate the C:\Program Files (x86)\Common Files\Adobe\OOBE directory and rename it to OOBE_OLD
Download and reinstall the Creative Cloud Application from https://creative.adobe.com/products/creative-cloud.

M

Mal 0001

Participant

srevlich: Success. I have successfully installed the Creative Cloud Desktop in Windows 7. It was a combination of using Jeff A Wright's suggestion of renaming OOBE to OOBE_OLD, and then downloaded and ran the Creative Cloud Clean up utility, followed the prompts, and when done, rebooted, downloaded Creative Cloud Desktop and in it went. Hope it works for you

Mal 0001

S

srevlichAuthor

Participant

I have also done it! Followed Jeff's advice and it installed first time. Many thanks Jeff for your help.

Jeffrey_A_Wright

Community Manager

Excellent Mal 00001 and Srevlich thank you for the update. Directions and a link to download the CS Cleaner Tool, referenced by Mal 0001, can found at CS Cleaner Tool for installation problems | CCM, CS6, CS5.5, CS5, CS4, CS3 - http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html.