Creative cloud doesn't sync on desktop

Hello,

I already contacted the customer support about this issue. The first time the supporter connected me to the technical support and after a half hour of

getting these messages "Thanks for your patience.  Representatives are currently helping other customers and we will be with you shortly."

I quit the support chat and re-tried it. The second customer supporter also connected me to the technical support and this is

now almost a hour ago. I am still in the chat and it drops me this message.

And now I am saying, if the customer support can't / won't help me, I am just dropping a question here, so I have the following issue with the creative cloud:

(I have to say, I am working since months with both machines and it always worked fine)

- Worked on files on Machine A, changed some folder structures in the Creative Cloud folders (desktop).

- Now I am running Machine B and it syncs the Creative Cloud (thats what the app says). But instead of giving me the synced Creative Cloud (Desktop) on Machine B,

It keeps up the old state of files and folders and the app says, that all files are synced successfully.

So after almost 2 hours of trying to contact customer / technical support about this issue unsuccessful, I hope to find more answers here.

Just need a hint what I can try to solve this.

I already unchecked "automatic sync" and re-checked it again, nothing helped.

Is the technical support a myth or why is it so hard to get a connection to them?