Skip to main content
Rodrigo Suarez
Participating Frequently
June 23, 2015
Answered

Creative Cloud Download - error 201

  • June 23, 2015
  • 2 replies
  • 2260 views

Guys,

My Creative Cloud app wasn't launching. So I followed the steps of:

App doesn't open | Progress wheel spins continually and this CC desktop lists applications as "Up to Date" when not installed.

So finally I uninstalled all adobe app from my pc.

When I tried to reinstall the CCloud app... Error 201.

I've tried tons of solutions and it's not problems with:

- internet connection.

- firewall

- different browsers

- downloading from direct links

- "Internet Properties" dialogue box selection

- Adobe Cleaner tool

- Sign in, activation, or connection errors | CS5.5 and later, Acrobat DC

... and the list goes on.

My DLM log says:

06/22/15 21:42:12:050 | [ERROR] |  |  |  |  |  |  | 5608 | Failed to send the request to server to get the response - 12152

06/22/15 21:42:12:050 | [ERROR] |  |  |  |  |  |  | 5608 | the download job (0) failed to execute. The job state is STOPPED_STATE

06/22/15 21:42:12:069 | [ERROR] |  |  |  |  |  |  | 5608 | The windows error code is - 12152

My LBS says:

06/22/15 21:42:36:463 | [INFO] |  | ACC | LBS | ETS |  |  | 8868 | Event Guid generated is: '21a8a5a4-d0e0-408a-999f-283273d694aa'

06/22/15 21:42:36:463 | [INFO] |  | ACC | LBS | ETS |  |  | 6648 | Event with guid '21a8a5a4-d0e0-408a-999f-283273d694aa' is being sent

06/22/15 21:42:36:464 | [INFO] |  | ACC | LBS | ETS |  | HTTPConnector | 6648 | GetIEProxyInfo - No default proxy present on the user machine

06/22/15 21:42:37:094 | [INFO] |  | ACC | LBS | ETS |  | HTTPConnector | 2328 | HTTP Request Status code 200.

06/22/15 21:42:37:094 | [INFO] |  | ACC | LBS | ETS |  | HTTPConnector | 6648 | The http request returned HTTP_Status:0 HttpCommunicator error:0

I have a lot of work to do and would really appreciate if someone could help me with a new suggestion.

Thanks for the help,

Rodrigo

This topic has been closed for replies.
Correct answer Govardhan.V

You may also refer below link :

Error code 201 when updating the creative cloud app to the 2015 version on PC.

2 replies

Govardhan.V
Govardhan.VCorrect answer
Participating Frequently
June 23, 2015
Rodrigo Suarez
Participating Frequently
June 23, 2015

Thanks for the help Brucgovn.
My mistake was executing the file before extracting the zip file.

Govardhan.V
Participating Frequently
June 23, 2015