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Creative Cloud Download - error 201

Explorer ,
Jun 22, 2015 Jun 22, 2015

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Guys,

My Creative Cloud app wasn't launching. So I followed the steps of:

App doesn't open | Progress wheel spins continually and this CC desktop lists applications as "Up to Date" when not installed.

So finally I uninstalled all adobe app from my pc.

When I tried to reinstall the CCloud app... Error 201.

I've tried tons of solutions and it's not problems with:

- internet connection.

- firewall

- different browsers

- downloading from direct links

- "Internet Properties" dialogue box selection

- Adobe Cleaner tool

- Sign in, activation, or connection errors | CS5.5 and later, Acrobat DC

... and the list goes on.

My DLM log says:

06/22/15 21:42:12:050 | [ERROR] |  |  |  |  |  |  | 5608 | Failed to send the request to server to get the response - 12152

06/22/15 21:42:12:050 | [ERROR] |  |  |  |  |  |  | 5608 | the download job (0) failed to execute. The job state is STOPPED_STATE

06/22/15 21:42:12:069 | [ERROR] |  |  |  |  |  |  | 5608 | The windows error code is - 12152

My LBS says:

06/22/15 21:42:36:463 | [INFO] |  | ACC | LBS | ETS |  |  | 8868 | Event Guid generated is: '21a8a5a4-d0e0-408a-999f-283273d694aa'

06/22/15 21:42:36:463 | [INFO] |  | ACC | LBS | ETS |  |  | 6648 | Event with guid '21a8a5a4-d0e0-408a-999f-283273d694aa' is being sent

06/22/15 21:42:36:464 | [INFO] |  | ACC | LBS | ETS |  | HTTPConnector | 6648 | GetIEProxyInfo - No default proxy present on the user machine

06/22/15 21:42:37:094 | [INFO] |  | ACC | LBS | ETS |  | HTTPConnector | 2328 | HTTP Request Status code 200.

06/22/15 21:42:37:094 | [INFO] |  | ACC | LBS | ETS |  | HTTPConnector | 6648 | The http request returned HTTP_Status:0 HttpCommunicator error:0

I have a lot of work to do and would really appreciate if someone could help me with a new suggestion.

Thanks for the help,

Rodrigo

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correct answers 1 Correct answer

LEGEND , Jun 22, 2015 Jun 22, 2015

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LEGEND ,
Jun 22, 2015 Jun 22, 2015

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LEGEND ,
Jun 22, 2015 Jun 22, 2015

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Explorer ,
Jun 23, 2015 Jun 23, 2015

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Thanks for the help Brucgovn.
My mistake was executing the file before extracting the zip file.

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