Participant

Answered

Creative Cloud Download Error 504

Forum|Forum|8 years ago
July 12, 2017
11 replies
5113 views

Hi Adobe people,

I get a download error in the creative cloud app.

My fonts don't load anymore in my Premiere projects.

It's error 504.

When will it be fixed, we need the fonts.

Kind regards,

Richard Putman

Creative Cloud

This topic has been closed for replies.

Correct answer Jeffrey_A_Wright

I am sorry that individuals in this forum discussion were affected by Error 504. From several reports in this discussion it appears this error is not continuing to occur is that correct?

If you are continuing to encounter the error then can you please post a screen shot of the error message. Information on how to post a screen shot can be found at FAQ: How do I capture and post a screen shot or video?. If you can also indicate which country you are located in it would be appreciated.

Kanikas

Community Manager

Moving to Creative Cloud Download & Install

Susanne Heiker

Participating Frequently

I am also online again. "Worldwide problems with licences and downloads, also on the website" is what an adobe helpdesk employee said. I really would appreciate if the support could drop a little note in the forum to let us know the next time. I lost an hour in searching in the internet, checking the host data, restarting the pc etc, checking other possibilities. All in vain, I could have used the time better..

s_warden

Participant

Back online, but a response/report would be appropriate please Support!

Also no alerts or acknowledgement seen on Twitter etc.

Communicate Guys please!

BrenR1958

Inspiring

I had the same problem this morning.. did a computer restart and the app started working.

Trakatranks

Participant

Aaaaand... it's back !

So fast ! Thank you

Keep up the good work !

R

raceworld

Participant

Same problem here (Devon, UK). Can't load applications.... Meh... This is costing me money £££££

R

raceworld

Participant

Just come back online, phew

Susanne Heiker

Participating Frequently

Same here - download error 504. Munich / Germany. What is going on?

S

samt63219828

Participant

Yeah I get the same error but in a different way. Whenever I open creative cloud, the apps section never loads, it just says "Download Error".

But I was literally using adobe premiere pro for 3 hours yesterday. I tried changing my internet and firewall settings but nothing works.

C

cecia10

Participant

the same here in Italy...hope Adobe will fix it soon, I need to do my job...

G

Graham-PMWDesign

Participant

Yep, same problem across all machines (mac & pc) in Sussex! We cant load typekit fonts so no work being done until it's fixed! tick tock...

G

Graham-PMWDesign

Participant

We're back up!

Jeffrey_A_Wright

Correct answer

Community Manager

I am sorry that individuals in this forum discussion were affected by Error 504. From several reports in this discussion it appears this error is not continuing to occur is that correct?

If you are continuing to encounter the error then can you please post a screen shot of the error message. Information on how to post a screen shot can be found at FAQ: How do I capture and post a screen shot or video?. If you can also indicate which country you are located in it would be appreciated.

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