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Correct answer John T Smith

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2 replies

John T Smith
Community Expert
John T SmithCommunity ExpertCorrect answer
Community Expert
April 23, 2017

This is an open forum, not Adobe support... click below to contact Adobe staff to help

While the forums are open 24/7 you may not contact Adobe support at all times

Chat help: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

Be sure to remain signed in with your Adobe ID before accessing the link below

Creative Cloud support (all Creative Cloud customer service issues)

http://helpx.adobe.com/x-productkb/global/service-ccm.html

    P
    psnell05
    Participant
    April 23, 2017

    If you are using windows, go to administration and you will find many tools. One is to manage passwords. Find the one you user in error and open and remove it. Then try again with the correct one. Hope this helps. Paul

    J
    JosuyoutubeAuthor
    Participant
    April 23, 2017

    thanks, but no I'm using mac

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    April 23, 2017

    You need to contact Adobe chat using the link I provided to solve the problem of you entering a bad email address

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