Hi IVR96,
Please follow the below steps:
1- Please check if you have any browser security extensions installed, please disable them. ( Eg: AD BLOCK, Mcafee site/web adviser, internet security toolbar etc )
2- Also disable the Firewall of your machine see, Turn Windows Firewall on or off - Windows Help OS X: About the application firewall - Apple Support
3- Disable Firewall of the Internet security program installed on computer.
4- If you have a Mac machine then please check and confirm that your Mac gate keeper is set to allow installs from anywhere:
To do this Go to Apple icon> System Preferences > Security & Privacy > General > Allow apps downloaded from anywhere ( to make these changes click on the padlock on the bottom left corner and enter your Mac password )
****These changes are temporary, you can revert these back to normal later.****
MAC:
1- Force Quit the below processes in the same sequence as mentioned below from Activity Monitor: see, Use Activity Monitor on your Mac - Apple Support
- Creative Cloud
- Core sync & Core sync Helper
- CC library & CCX processes
- Adobe Desktop Common
- Adobe Update daemon
- Adobe IPC Broker
- After this anything that says adobe on it do a force quit for it
2- Go To: Finder > Applications > Utilities > Adobe Installer > Uninstall Adobe Creative cloud ( if having trouble uninstalling it Trash it )
3- Go To: Finder > Applications > Utilities > ( Delete these two folders - Adobe creative cloud and Adobe Application Manager )
4- Then run the cleaner tool to remove creative cloud and Adobe Application Manager ( if still left in machine )
5- Right click on Finder icon and select "Go-To" Folder option.
6- You will get a text box, type-in below command and then hit 'Return' key.( " Do not miss ~ symbol " )
~/library ( It will open User Library folder. )
7- Then navigate to Application Support>Adobe> trash OOBE folder and AAM Updater folder as well
8- Again > Right click on Finder icon and select "Go-To" Folder option.> You will get a text box, type-in below command and then hit 'Return' key.
/library ( It will open System Library folder.)
9- Then navigate to Application Support>Adobe> trash OOBE folder and Adobe Application Manager / after this rename the file SL-STORE as SL-STORE_OLD
10- Run Adobe Cleaner tool. > If present, Select the option "Adobe Application Manager for Mac OS X 10.6" and then click on "Clean up Selected" .
http://download.macromedia.com/SupportTools/Cleaner/mac/AdobeCreativeCloudCleanerTool.dmg
11- Click on the below link and download Creative Cloud Installer file and use the same to install the Creative Cloud Desktop application.
https://creative.adobe.com/products/creative-cloud
WINDOWS:
1) Uninstall Creative Cloud Desktop Manager :
Creative Cloud Help | Uninstall the Creative Cloud desktop app
2) Delete following folders : ( If you don't see any folder skip that step )
C:\Program Files (x86)\Common Files\Adobe\OOBE
C:\Program Files (x86)\Common Files\Adobe\Adobe Application Manager
C:\Program Files (x86)\Adobe\Creative Cloud Folders
C:\Users\<user_name>\AppData\Local\Adobe\ AAM UPDATER and OOBE both ( App data & Program Data is hidden folder please see, Show Hidden Files and Folders in Windows 7, 8.x, 10, or Vista )
C:\Program DATA \Adobe\ rename the file SL-STORE as SL-STORE_OLD
3- Click on the below link and download Creative Cloud Installer file and use the same to install the Creative Cloud Desktop application.
Download Adobe Creative Cloud apps | Free Adobe CC trial
Let us know if this helps.
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