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The hub240517105z31
Participating Frequently
April 15, 2022
Question

Creative cloud error code 50

  • April 15, 2022
  • 3 replies
  • 663 views

Every time I go to creative cloud and install I get error code 50 and I've tried everything on the help website and I tried deleting program files but I can't delete the Util folder but I'm the admin and I can't edit the owner AND i tried creating a new account and installing it there but I still have the same error! Please help

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3 replies

T
The hub240517105z31Author
Participating Frequently
April 15, 2022

 can someone tell me how to get rid of "C:\Program Files (x86)\Adobe\Adobe Creative Cloud\Utils" without the cleaner or uninstaller since those are unable to delete it, I've tried before and no program has permission.

I'm an admin and i still can't delete it. (It's the only adobe file left on my computer.)

 

[Mod: Post "Install help" added to the "Creative cloud error code 50" thread, because it's regarding the same problem]

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
April 15, 2022

Go to Windows Search bar. 

Type Add/Remove.  Launch it in your System Settings.

Failing that, contact Microsoft.

 

 

 

 

Nancy O'Shea— Product User & Community Expert
kglad
Community Expert
kgladCommunity Expert
Community Expert
April 15, 2022

to further @Nancy OShea 's suggestion, you're looking to remove the cc app

 

 

if you're unable to remove, open your task manager and close adobe cc processes, and then uninstall.

Shivangi_Gupta
Community Manager
Shivangi_GuptaCommunity Manager
Community Manager
April 15, 2022

Hi there,

We're sorry for the trouble. Check out this article related to the error code you've mentioned: https://helpx.adobe.com/creative-cloud/kb/Error_Code_2_failed_update.html

I hope it helps.

T
The hub240517105z31Author
Participating Frequently
April 15, 2022

may i just know how to get rid of "C:\Program Files (x86)\Adobe\Adobe Creative Cloud\Utils" without the cleaner or uninstaller since those are unable to delete it, I've tried before and no program has permission.

 

 

AxelMatt
Community Expert
AxelMattCommunity Expert
Community Expert
April 16, 2022
quote

may i just know how to get rid of "C:\Program Files (x86)\Adobe\Adobe Creative Cloud\Utils" without the cleaner or uninstaller since those are unable to delete it, I've tried before and no program has permission.

 

 


By @The hub240517105z31

 

Please see here how to take ownership to appropriate files and/or folder:

How to Add “Take Ownership” to the Right-Click Menu in Windows Explorer (howtogeek.com)

Change Owner of File, Folder, Drive, or Registry Key in Windows 10 | Tutorials (tenforums.com)

Change Permissions of Objects for Users and Groups in Windows 10 | Tutorials (tenforums.com)

 

Then try to delete the appropriate folder or run the Adobe Cleaner Tool.

 

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo
AxelMatt
Community Expert
AxelMattCommunity Expert
Community Expert
April 15, 2022

Deinstall all Adobe CC apps and the client. Then run the Adobe Creative Cloud Cleaner Tool and reboot your machine.

Then try again.

 

Use the Creative Cloud Cleaner tool to solve installation problems (adobe.com)

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo
T
The hub240517105z31Author
Participating Frequently
April 15, 2022

May I have a list of all adobe clients + None of my software has permissions. I can send a list of my programs and files

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