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creative cloud esta baixando como arquivo .DMG

New Here ,
Jun 29, 2024 Jun 29, 2024

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alguém poderia por gentileza me ajudar, meu crative cloud está baixando em .DMG e eu uso o windows, quando eu tento baixar algum programa especifico como o illustrator ele diz que deve atualizar o sistema porem isso nunca ocorreu, antes de formatar o pc meu creative estava funcionando normalmente, depois que formatei começou esse erro.
alguem poderia por gentileza me ajudar ?

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Community Expert ,
Jul 01, 2024 Jul 01, 2024

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Adobe Employee ,
Jul 01, 2024 Jul 01, 2024

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Hi there,

We'll look into this. Which version of Windows OS are you using? Could you check if there is any OS update pending? 

Looking forward to your response.

 

Regards,

Shivangi

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New Here ,
Oct 21, 2024 Oct 21, 2024

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Olá, estou passando pelo mesmo problema e não encontro solução, estou 100% atualizado no windows 10.

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Community Expert ,
Oct 21, 2024 Oct 21, 2024

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@Gui_Thumbmaker0943 

 

did you manually download the correct installer linked above?

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