Creative Cloud .exe won't open when downloaded.

[andrewr379925]

As the title says, I can download the file but it won't open. Also, when attempting to open in IE it says that the file could not be found or may have moved.

Any help?

Andrew

[VarunS-NrjXZ4]

Hi Andrew

Run Cleaner tool Use the Adobe Creative Cloud Cleaner Tool to solve installation problems

And then install Creative cloud again from Download Adobe Creative Cloud apps | Free Adobe CC trial

See if this helps.

Thanks

Varun

[andrewr379925]

Unfortunately when it still says that the .exe couldn't be downloaded. It no longer appears in my download folder. When I hit retry it says that it may have been moved or deleted.

Andrew

[VarunS-NrjXZ4]

Try using different browser or restart your computer and try again.

Let us know if this helps.

Thanks

Varun

[andrewr379925]

I've tried in IE, Firefox and Chrome and all have the same result.

Will restart now and see.

Thanks

Andrew

[andrewr379925]

Nope. Still the same problem. Turned off my firewall and virus protection to see if that was the cause, still the same message that it couldn't download the file.

Andrew

[VarunS-NrjXZ4]

Please share your contact number in PRIVATE MESSAGE

Thanks

Varun

[andrewr379925]

Why?

[VarunS-NrjXZ4 · Accepted solution]

We can call you and help you resolving this.

Otherwise you may create a new user account and check in that.

Create a user account - Windows Help

Thanks

Varun

[Pattie-F]

moving  to Creative Cloud Download & Install