A

Anonymous

Question

Creative Cloud failed to install.

Forum|Forum|2 years ago
January 31, 2024
4 replies
2674 views

I bought a CC membership and even though I opened the application, I could not download anything. It was removed, then I downloaded it again, this time the application did not open, I tried to download it from alternative links. This didn't help either. When I try to download from the normal link, it progresses a little and then gives the error "There was a problem downloading Creative Cloud. Exit the installer and restart to try again. (Error code: 201)" and there is only a "Finish installation" button in the error message. I turned off the firewall, changed internet, updated my operating system, turned off my antivirus, deleted CC and reinstalled. I tried the solutions on the Adobe site and they didn't work. PLEASE HELP ME.

App installs and updates

This topic has been closed for replies.

Shivangi_Gupta

Community Manager

Hi @35037458,

Were you able to install Creative Cloud after running ccleaner tool?

Let us know if you still need help.

Regards,

Shivangi

A

Anonymous

No, I used CCleaner and I can't install it now.

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from cc desktop">

kglad

Community Expert

@35037458

start here, https://helpx.adobe.com/download-install/kb/licensing-errors.html

A

Anonymous

Unfortunately this doesn't work because there is no place for me to log out of my account. I think you thought I installed the application, but no, that's my problem anyway. I can't set it up, I can't log out of my account.

A

Anonymous

Hi there,

Error code 113 indicates that your device is not able to connect to Adobe servers, or the firewall settings on your device are interfering with the installation process. Check your Internet connectivity and firewall settings, and then try to install the app again. Let us kow the outcome.

Thanks

^KS

I did everything you said and it didn't work.

A

Anonymous

And, my system information:

OS: Windows 10 Pro 1904

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