Creative Cloud fails to update (Error code 191)

Forum|Forum|8 months ago
June 23, 2025
13 replies
25021 views

As the title says, the Creative Cloud app keeps failing to update. I first tried troubleshooting it with the guide for this specific error code, but nothing worked. Tried reinstalling the app and even using Adobe's cleaning tool, and nothing worked; the error kept showing up. Also tried repairing Windows 11, and that didn't work either. So I contacted support, and two different agents remotely connected to my PC, and neither of them could fix the issue or figure out what was going on.

As a little test, I decided to use a different PC, this time a laptop with Windows 11 as well and in that one, Creative Cloud needed an update, and it updated without issues. So I decided to go to the about tab in the app on both PCs and put them side by side, and strangely enough, both my main PC (the one with the issue) and the laptop are in the same version of the app and everything else below. (At the time of making this post)

So maybe this could be some sort of bug where it keeps thinking it needs to update when it is already updated?

I posted this issue on Reddit, and so far, two other people are also experiencing this issue.

Whatever is causing this issue, hopefully, Adobe becomes aware of it and fixes it.

Reddit Post

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M

MisterAdvent

Inspiring

I'm having the same problem, but apps keep updating so it's not causing any grief.

Still there is a problem somewhere:

- Hitting Repair has the same result.

- Deleting Creative Cloud app impossible unless also deleting all apps, which I don't want to do.

- Downloading the CC installer and trying to run it also yields no change.

I don't think the problem is in my set.

kglad

Community Expert

does the cc desktop app itself update?

M

MisterAdvent

Inspiring

I really can't tell. Whenever I open the CC desktop app, the Error 191 thing pops up. I don't think it does.

I tried logging out and logging in with my administrator account, and ran the freshly downloaded installer, which appeared to be successful. When I went back to my normal user account and opened the app, Error 191 still appeared.

BTW, this is Windows 11 Pro in a domain environment.

A

Abraham_Fernandez7834Author

Participating Frequently

What I am planning to do is to wait for the next CC app update to roll out and see if I am able to update without issues. If that does not work do a clean install of the new version and my guess is that the problem should be gone by then... If not we'll have to keep insisting to Adobe to fix this issue as it is affecting several of us.