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A
Abraham_Fernandez7834
Participating Frequently
June 23, 2025
Question

Creative Cloud fails to update (Error code 191)

  • June 23, 2025
  • 13 replies
  • 24443 views

As the title says, the Creative Cloud app keeps failing to update. I first tried troubleshooting it with the guide for this specific error code, but nothing worked. Tried reinstalling the app and even using Adobe's cleaning tool, and nothing worked; the error kept showing up. Also tried repairing Windows 11, and that didn't work either. So I contacted support, and two different agents remotely connected to my PC, and neither of them could fix the issue or figure out what was going on.

 

As a little test, I decided to use a different PC, this time a laptop with Windows 11 as well and in that one, Creative Cloud needed an update, and it updated without issues. So I decided to go to the about tab in the app on both PCs and put them side by side, and strangely enough, both my main PC (the one with the issue) and the laptop are in the same version of the app and everything else below. (At the time of making this post)

 

So maybe this could be some sort of bug where it keeps thinking it needs to update when it is already updated?

I posted this issue on Reddit, and so far, two other people are also experiencing this issue.

 

Whatever is causing this issue, hopefully, Adobe becomes aware of it and fixes it.

 

Reddit Post 

 

 

    13 replies

    Show previous replies
    M
    MisterAdvent
    Inspiring
    June 30, 2025

    I'm having the same problem, but apps keep updating so it's not causing any grief.

    Still there is a problem somewhere:

     

    - Hitting Repair has the same result.

    - Deleting Creative Cloud app impossible unless also deleting all apps, which I don't want to do.

    - Downloading the CC installer and trying to run it also yields no change.

     

    I don't think the problem is in my set.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    June 30, 2025

    does the cc desktop app itself update?

    M
    MisterAdvent
    Inspiring
    June 30, 2025

    I really can't tell.  Whenever I open the CC desktop app, the Error 191 thing pops up.  I don't think it does.

     

    I tried logging out and logging in with my administrator account, and ran the freshly downloaded installer, which appeared to be successful. When I went back to my normal user account and opened the app, Error 191 still appeared.

     

    BTW, this is Windows 11 Pro in a domain environment.

    A
    Abraham_Fernandez7834Author
    Participating Frequently
    June 29, 2025

    What I am planning  to do is to wait for the next CC app update to roll out and see if I am able to update without issues. If that does not work do a clean install of the new version and my guess is that the problem should be gone by then... If not we'll have to keep insisting to Adobe to fix this issue as it is affecting several of us.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    June 29, 2025

    what's your log file show?

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    June 23, 2025

    if you suspect this, reset the cc app.

    A
    Community Manager
    Anshul_NautiyalCommunity Manager
    Community Manager
    June 23, 2025

    Hi @7699308_Fernandez8665,

     

    Thank you for providing such a detailed explanation of the issue.

    Based on what you've shared, it appears you're encountering a persistent loop where Creative Cloud Desktop continues to prompt for an update, even though both your devices show the same version installed. You've already completed all standard troubleshooting steps, and as noted, a support case has been opened on your behalf. The team will continue assisting you through that channel.

    In the meantime, we recommend trying the following steps:

    Recommended actions:

    1. Manually delete residual folders (after uninstalling Creative Cloud and running the Cleaner Tool):

      Please delete the following folders if they still exist:

      • C:\Program Files (x86)\Adobe\Adobe Creative Cloud

      • C:\Program Files\Adobe\Adobe Creative Cloud

      • %ProgramData%\Adobe

      • %AppData%\Adobe and %LocalAppData%\Adobe

    2. Run the Creative Cloud setup file as administrator:

      Right-click the installer and select "Run as administrator" even if you are already using an administrator account.

    3. Check if Windows Defender or any third-party antivirus is blocking the update process:

      In some cases, these programs may silently interfere with the updater.

    4. Create a new user profile on the same PC:

      Log in under a newly created Windows user account and try updating again. If it works there, the issue may be profile-specific.

    Additionally, we request you to retry the steps outlined in the following article to address error code 191:
    https://adobe.ly/468OwTv

    Please let us know if the issue persists after trying the above suggestions so we can continue assisting you.

    Regards,
    ^AN

    A
    Abraham_Fernandez7834Author
    Participating Frequently
    June 24, 2025

    Hello! Thanks for the tips above. I tried them, but once again, I'm still getting error 191.

    When I install Creative Cloud, it should install the latest version available, right?

    Either way, like I said earlier, I do believe in reality I am up to date, considering I am on the same version as the laptop that has no issues. So, must be some kind of error on Adobe's side?

     

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