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Abraham_Fernandez7834
Participating Frequently
June 23, 2025
Question

Creative Cloud fails to update (Error code 191)

  • June 23, 2025
  • 13 replies
  • 25530 views

As the title says, the Creative Cloud app keeps failing to update. I first tried troubleshooting it with the guide for this specific error code, but nothing worked. Tried reinstalling the app and even using Adobe's cleaning tool, and nothing worked; the error kept showing up. Also tried repairing Windows 11, and that didn't work either. So I contacted support, and two different agents remotely connected to my PC, and neither of them could fix the issue or figure out what was going on.

 

As a little test, I decided to use a different PC, this time a laptop with Windows 11 as well and in that one, Creative Cloud needed an update, and it updated without issues. So I decided to go to the about tab in the app on both PCs and put them side by side, and strangely enough, both my main PC (the one with the issue) and the laptop are in the same version of the app and everything else below. (At the time of making this post)

 

So maybe this could be some sort of bug where it keeps thinking it needs to update when it is already updated?

I posted this issue on Reddit, and so far, two other people are also experiencing this issue.

 

Whatever is causing this issue, hopefully, Adobe becomes aware of it and fixes it.

 

Reddit Post 

 

 

    This topic has been closed for replies.

    13 replies

    Show previous replies
    M
    MisterAdvent
    Inspiring
    June 30, 2025

    I'm having the same problem, but apps keep updating so it's not causing any grief.

    Still there is a problem somewhere:

     

    - Hitting Repair has the same result.

    - Deleting Creative Cloud app impossible unless also deleting all apps, which I don't want to do.

    - Downloading the CC installer and trying to run it also yields no change.

     

    I don't think the problem is in my set.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    June 30, 2025

    does the cc desktop app itself update?

    M
    MisterAdvent
    Inspiring
    June 30, 2025

    I really can't tell.  Whenever I open the CC desktop app, the Error 191 thing pops up.  I don't think it does.

     

    I tried logging out and logging in with my administrator account, and ran the freshly downloaded installer, which appeared to be successful. When I went back to my normal user account and opened the app, Error 191 still appeared.

     

    BTW, this is Windows 11 Pro in a domain environment.

    A
    Abraham_Fernandez7834Author
    Participating Frequently
    June 29, 2025

    What I am planning  to do is to wait for the next CC app update to roll out and see if I am able to update without issues. If that does not work do a clean install of the new version and my guess is that the problem should be gone by then... If not we'll have to keep insisting to Adobe to fix this issue as it is affecting several of us.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    June 29, 2025

    what's your log file show?

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    June 23, 2025

    if you suspect this, reset the cc app.

    R
    redwards13
    Participating Frequently
    June 27, 2025

    Having the same problem.  Error 191 regardless what I do, full clean, etc. 

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    June 30, 2025

    I have the exact same problem. I already invested several hours. Cleaned out all Adobe residual folderts. Even with a clean install its always the same failure at 88%. I checked the adobeTemp-Folder. Something is witten in it (different versions like ETR7595.tmp but it's deleted again when the update fails. It's really annoying. I also went through all the before mentioned stuff... It seems maybe something is wrong with the downloaded stuff.

     

    Here's my log:

    FATAL: Error (Code = 191) executing in command 'AddUWPAppxCommand' for package: 'AdobeNativeClient', version:7.0.2.14
    FATAL: Error occurred in install of package (Name: AdobeNativeClient Version: 7.0.2.14). Error code: '191'
    ERROR: Failed to install UWP Appx package C:\adobeTemp\ETRB691.tmp\1\Appx\AdobeNotificationClient.appx with uwpcode 1 (windows error details code = (-2147009295), error = (Deployment operation failed.)
    ERROR: hdhelper exe at failed to install UWP app with error code 1 - OS Message: C:\adobeTemp\ETRB691.tmp\1\Appx\AdobeNotificationClient.appx#@#OS_Error_Code: 0x80073cf1#@#OS_Error_String: Deployment operation failed.
    ERROR: Failed to install UWP Appx Package for logged-off and new users with error C:\adobeTemp\ETRB691.tmp\1\Appx\AdobeNotificationClient.appx#@#OS_Error_Code: 0x80073cf1#@#OS_Error_String: Deployment operation failed.
    WARN: No open ZIP file to close

     


    there are different posters with apparently different issues.  ie, some of you appear to have insufficient free disk space on your c drive and perhaps some insufficent privileges to write to adobeTemp.

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