Participating Frequently

Question

Creative Cloud Fails to Update PS and AI

Forum|Forum|4 years ago
August 19, 2021
17 replies
839 views

Creative Cloud refuses to update both Photoshop v22.5 and Illustrator v25.41. Error (of course) is the very generic ERROR 403. I have RETRY'd multiple times as explained by Adobe - no luck. I found a past thread regarding an upgrade to the Visual C++ libraries. I update my VC to 2019 (latest version) - no help.

I've tried to look online to see if I can upgrade directly (outside of CC) but it appears that Adobe wants all updates to go through Creative Cloud. Any other ideas out there? I long for the Adobe days when we could update individual apps straight from the source instead of having to go through another application. Anything you can offer would be appreciated!

Creative Cloud

This topic has been closed for replies.

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Dr. Otto Schmidt

Inspiring

The same here. Only PS and AI cannot be updated.

Dreamweaver, InDesign, Audition & Incopy were updated, while PS and AI abort with error 403.

When uninstalling PS and AI, they can't be reinstalled either - error 403.

No firewall & no proxy in between. All solutions offered by Adobe do not work....

And we don't have single licenses here but enterprise access.

Jeffrey_A_Wright

Legend

Otto, please ask your organization's Creative Cloud administrator for assistance. This Download and Installation forum, where this public forum discussion is currently located, is designed for individual users who have full control of the computer and network they are using the membership on. We do have a separate Enterprise & Teams forum at https://community.adobe.com/t5/enterprise-teams/ct-p/ct-enterprise-and-teams?page=1&sort=latest_replies&filter=all&tabid=all if you wish to post there.

Rafuzzy, are you attempting to install the software on a computer and network you have full control of? Or are any of the components managed by the organization that manages your e-mail address?

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Dr. Otto Schmidt

Inspiring

Hi Jeff,

I'm the admin 🙂 I'll take a look at the Enterprise forum.

Thanks

Jens

Kev Gregory

Participant

I have the very same issue on my laptop. Used PS without issue a day ago, now it has been partly upgraded and doesn't show all aspects.

I've tried updating Creative Cloud, as detailed in the help page, but it's already up to date.

My updates are always Error 403, now have a progrm I'm paying for that I can't use!

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RAFUZZYAuthor

Participating Frequently

You may want to try updating again as both of my applications (AI and PS) successfully updated within days of each other.

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AxelMatt

Community Expert

Please see here:

https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html#error403

https://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 9 - PureRAW 6 - Topaz Photo AI

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RAFUZZYAuthor

Participating Frequently

Following instructions in the link re: log files I am finding no FATAL errors as it suggests in the links. The only error I'm seeing is a proxy error. I have no proxy server onsite so I turned off my firewall completely for DOMAIN/PUBLIC/PRIVATE. Still no success. I added PDAPP.EXE to both INBOUND and OUTBOUND firewall settings - still no success.

Still unable to update PS and AI. All other updates are successful in Creative Cloud. Anything else you can suggest?

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RAFUZZYAuthor

Participating Frequently

Rafuzzy, thanks for your questions. The servers and ports listed in https://helpx.adobe.com/enterprise/kb/network-endpoints.html are used for more than just application updates. They are also used to provide access to different servers that are used by different Adobe applications. The applications may call upon these servers for different functions.

Most home users would not need to review the list of servers at https://helpx.adobe.com/enterprise/kb/network-endpoints.html because most home networks don't restrict access based on the server address. Instead, they usually utilize a software firewall installed on each device that may restrict access to which applications can access the Internet.

Rafuzzy, you said you had already ruled out any installed security software, including software firewalls, as blocking access. However, you may want to double-check the listed solutions in https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html to verify that they do not fix the error.

To test the servers listed in https://helpx.adobe.com/enterprise/kb/network-endpoints.html, you can use a server test from within your web browser. If you perform a search using your favorite web search engine, you can find several free offerings that will help you confirm that the computer has access to the necessary resources.

Mr. Wright: this now appears to be a moot point since AI updated successfully on 9/4 and PS updated yesterday. From my side - not a thing has changed. In fact, even the machine running the Creative Cloud applications has been restarted for about two weeks or so. It would seem it was something on Adobe's side that was corrected. I would hope that others that were experiencing the same issues have resolved them as well.

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