Creative Cloud for desktop takes all physical and virtual memory and crashes PC

Forum|Forum|5 years ago
April 22, 2020
2 replies
273 views

I have two installations on different hardware and both systems crash after starting Creative Cloud for desktop. This started just after the last app update end of March.

I already did uninstall/cleanup/install but no change. As soon as I start the app it starts using memory until BSOD.

Both systems are running Windows 10 latest build and patches.

Is this a known problem with March release of CC for desktop?

Best regards,

Lars

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T

Test Screen Name

Legend

Your images, for some reason, do not load for me.

morefidelityAuthor

Participant

I just checked, they do not load for me neither.

T

Test Screen Name

Legend

If an app can cause BSOD, then it's a fault in the system. How do you measure the memory usage, and what is the reason given for the BSOD?

morefidelityAuthor

Participant

When Windows runs out of memory, it is possible that the scheduler switches to a system task which does not get the memory required and crashes. Picture of BSOD tells critical_process_died. The other picture of Windows Event Viewer shows that process CreativeCloud.exe takes 59381846016 Bytes which is far to much! This is definitely an app fault to use 59GB of memory.

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