Creative Cloud frozen while updating

[ilikememes]

I was trying to update the creative cloud on my mac os 10.11.6 but it's frozen and stuck at 2% while updating. I tried pressing "quit" multiple times but it won't work. HELP! D:

[kglad]

restart your computer and retry updating.

[imitating]

I tried this and did not work. Also tried running all available updates on my OS first and then tried again, still no success. I also tried deleting and re downloading the installer, still freezes at 2%.

[kglad]

confirm that you can connect to the secure adobe servers.

for help with that and other common secure adobe.com connection problems read, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

[imitating]

Followed all items in the list, I have no access issues of any kind. This is so terribly frustrating.

[kglad]

did you check your hosts file, firewall, router, av?

are you using a company computer?

[imitating]

Using a personal machine. I think I may finally have it after attempting 3 different wifi connections + a cellular one. When I was finally able to get to my home wifi I only had an error code come up three times, but at least it wasn't saying 2% anymore! Thank you for offering suggestions.

[kglad]

you're welcome.

[Kanikas]

Moving to Creative Cloud Download & Install​

[Atul_Saini · Accepted solution]

Hi ilikememes,

As you have mentioned that you are unable to update Creative Cloud on your mac os 10.11.6 as it gets stuck at 2%. I would like to know if the steps suggested by Kglad worked for you? In case you still need assistance with this, please try the steps mentioned here: -"Failed to install" error received when installing Adobe Creative Cloud desktop app and update the discussion with the results.  

Thanks.