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ilikememes
ilikememes
Participant
April 24, 2017
Answered

Creative Cloud frozen while updating

  • April 24, 2017
  • 3 replies
  • 9449 views

I was trying to update the creative cloud on my mac os 10.11.6 but it's frozen and stuck at 2% while updating. I tried pressing "quit" multiple times but it won't work. HELP! 😧

This topic has been closed for replies.
Correct answer Atul_Saini

Hi ilikememes,

As you have mentioned that you are unable to update Creative Cloud on your mac os 10.11.6 as it gets stuck at 2%. I would like to know if the steps suggested by Kglad worked for you? In case you still need assistance with this, please try the steps mentioned here: -"Failed to install" error received when installing Adobe Creative Cloud desktop app and update the discussion with the results.  

Thanks. 

3 replies

Atul_Saini
Community Manager
Atul_SainiCommunity ManagerCorrect answer
Community Manager
April 26, 2017

Hi ilikememes,

As you have mentioned that you are unable to update Creative Cloud on your mac os 10.11.6 as it gets stuck at 2%. I would like to know if the steps suggested by Kglad worked for you? In case you still need assistance with this, please try the steps mentioned here: -"Failed to install" error received when installing Adobe Creative Cloud desktop app and update the discussion with the results.  

Thanks. 

Kanikas
Community Manager
KanikasCommunity Manager
Community Manager
April 24, 2017

Moving to Creative Cloud Download & Install​

kglad
Community Expert
kgladCommunity Expert
Community Expert
April 24, 2017

restart your computer and retry updating.

imitating
imitating
Inspiring
August 9, 2017

I tried this and did not work. Also tried running all available updates on my OS first and then tried again, still no success. I also tried deleting and re downloading the installer, still freezes at 2%.

imitating
imitating
Inspiring
August 9, 2017

confirm that you can connect to the secure adobe servers.

for help with that and other common secure adobe.com connection problems read, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html


Followed all items in the list, I have no access issues of any kind. This is so terribly frustrating.

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