Creative Cloud help

[GarethD]

If I open any CC app my Creative Cloud Libraries is not showing up (see image below) I have tried to uninstall the CC but I have to uninstall all apps to do it

Any thoughts

[arij2010]

Hi,

You need to launch CC desktop and check if it's updated .If it's ok ,try these solutions :

Solution to the issue: Adobe Creative Cloud Libraries panel doesn't load in desktop products

[GarethD]

hi Arij2010 

Thanks for the information, Nothing has worked, This happened after the lastest update of apps AI etc...

I have tried uninstalling CC desktop with no luck..

[Abambo]

Did you try also the CC cleaner tool (from Adobe, not the free registry checker of the same name). CC Cleaner removes any leftovers from prior installs that sometimes create trouble.

[GarethD]

Thanks, Yes I tried this, I have also uninstalled the whole lot of the apps and reinstalled with no luck, very frustrating as I have a lot of colours saved in the libraries that I use all the time...

[arij2010 · Accepted solution]

Adobe has released a new solution for this issue :

https://helpx.adobe.com/creative-cloud/kb/libraries-panel-not-working.html

[GarethD]

Thanks It has worked I have the Libraires back now