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GarethD
Participant
July 12, 2018
Answered

Creative Cloud help

  • July 12, 2018
  • 1 reply
  • 959 views

If I open any CC app my Creative Cloud Libraries is not showing up (see image below) I have tried to uninstall the CC but I have to uninstall all apps to do it

Any thoughts

This topic has been closed for replies.
Correct answer arij2010

Thanks, Yes I tried this, I have also uninstalled the whole lot of the apps and reinstalled with no luck, very frustrating as I have a lot of colours saved in the libraries that I use all the time...


Adobe has released a new solution for this issue :

https://helpx.adobe.com/creative-cloud/kb/libraries-panel-not-working.html

1 reply

arij2010
arij2010
Inspiring
July 12, 2018

Hi,

You need to launch CC desktop and check if it's updated .If it's ok ,try these solutions :

Solution to the issue: Adobe Creative Cloud Libraries panel doesn't load in desktop products

G
GarethDAuthor
Participant
July 18, 2018

hi Arij2010 

Thanks for the information, Nothing has worked, This happened after the lastest update of apps AI etc...

I have tried uninstalling CC desktop with no luck..

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
July 18, 2018

Did you try also the CC cleaner tool (from Adobe, not the free registry checker of the same name). CC Cleaner removes any leftovers from prior installs that sometimes create trouble.

ABAMBO | Hard- and Software Engineer | Photographer
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