Creative Cloud Icon missing from toolbar.

[Simone33]

Hi, I know this discussion has already taken place.  I believe my issue is a little different.  The creative cloud icon is missing from my toolbar but I am still able to use photoshop and it launches without a problem.  The problem is that I know there are 2 new updates to Creative Cloud, but I can't update.  I don't want to uninstall and reinstall as I will then have to contact all reinstall all my plug-ins again.

[kglad · Accepted solution]

open ps>click help>updates.

that should open your cc desktop app.  check the app preferences to make sure 'start with login' is ticked.

[Simone33]

Thank you, thank you, thank you. It absolutely worked.

You’re my hero.

Simone

[kglad]

you're welcome.

[katies65095720]

Thank you from me also. I had the same problem as Simone 33.

[kglad]

you're welcome.

[Kieran5C85]

This doesn't work for me. I have the same issue the icon is gone but I am still able to use photoshop, indesign etc. I need it to activate my adobe fonts. Please help.

[kglad]

first, reset the cc app:

to reset the cc desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall/reinstall per the above link

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os

restart your computer (don't skip this)
reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud
if you're unable to install the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
use the desktop app to install your cc programs/trials

[maryg16956424]

That also worked for me. I wondered if it was becasue I'd just upgraded to OS Monterey?

M

[drjuliocezar]

Hi. !!! My MAC screen showing the Creative Cloud Empty window. J'fiz almost everything. I installed and uninstalled the creative cloud and nothing . The software is running, but I can not activate the creative cloud through the window. How can I solve this problem ??? Thanks to friends !!!

[kglad]

first, close your cc desktop app.

then, rename the opm.db file by:

    navigate to the OOBE folder.

        Windows: [System drive]:\Users\[username]\AppData\Local\Adobe\OOBE

        Mac OS: /User/<username>/Library/Application Support/Adobe/OOBE folder

    and rename the opm.db file to opm_old.db, eg

finally, launch your cc desktop app.

if that fails: https://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html

[lenore1421]

I'm having a similar issue with adobe illustrator. I tried what was suggested but its not showing up and I need to access an adobe capture file ASAP. The option to look at my creative cloud is missing! Help!

[kglad]

there are, at least, two different problems mentioned in this thread.

[stralyoursockmonkeydyes@gmail.]

I'm having the problem where the creative cloud icon is not showing in my apps illustrator or photoshop. I have done the steps mentioned in this post ps>help>app settings>switching the slider to login. In fact that was already switched on. I then switched it off coded everything, restated it and re-engaged it. Nothing. I have never had that logo since I got creative cloud four months ago. I took photoshop and illustrator courses and he mentioned clicking on the cc button a bunch of times within the apps and it was never visible so I always had to do everything a round about way. Any help would be appreciated.

[ellywoo]

I'm having exactly this issue. Trying to do the illustrator course and can't work out why I don't have the icon. Can I use libraries created when I'm using a browser? Annoying that there isn't an answer to this one when the course includes it!

[kglad]

i still can't figure out what  "icon" you all are looking for.

are you looking for your cc libraries which has a cloud icon?  (window>libraries)

[ellywoo]

Hi there, it's this one. 

[kglad]

and what's that's supposed to do, if clicked?

actually, do you have a link to something current that indicates that supposed to be in ps and/or ai?  or are you using a mac and looking for that in your mac's menu bar?