Hi, I know this discussion has already taken place. I believe my issue is a little different. The creative cloud icon is missing from my toolbar but I am still able to use photoshop and it launches without a problem. The problem is that I know there are 2 new updates to Creative Cloud, but I can't update. I don't want to uninstall and reinstall as I will then have to contact all reinstall all my plug-ins again.
open ps>click help>updates.
that should open your cc desktop app. check the app preferences to make sure 'start with login' is ticked.
Thank you, thank you, thank you. It absolutely worked.
You’re my hero.
Thank you from me also. I had the same problem as Simone 33.
This doesn't work for me. I have the same issue the icon is gone but I am still able to use photoshop, indesign etc. I need it to activate my adobe fonts. Please help.
first, reset the cc app:
to reset the cc desktop app, make sure it's in the foreground, then press:
Win: Ctrl + Alt + R
Mac: Cmd + Opt + R
if that fails, try to repair
if that fails go ahead and uninstall/reinstall per the above link
if that fails, do a clean cc install following each applicable step:
uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
restart your computer (don't skip this)
reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud
if you're unable to install the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
use the desktop app to install your cc programs/trials
That also worked for me. I wondered if it was becasue I'd just upgraded to OS Monterey?
Hi. !!! My MAC screen showing the Creative Cloud Empty window. J'fiz almost everything. I installed and uninstalled the creative cloud and nothing . The software is running, but I can not activate the creative cloud through the window. How can I solve this problem ??? Thanks to friends !!!
first, close your cc desktop app.
then, rename the opm.db file by:
navigate to the OOBE folder.
Windows: [System drive]:\Users\[username]\AppData\Local\Adobe\OOBE
Mac OS: /User/<username>/Library/Application Support/Adobe/OOBE folder
and rename the opm.db file to opm_old.db, eg
finally, launch your cc desktop app.
I'm having a similar issue with adobe illustrator. I tried what was suggested but its not showing up and I need to access an adobe capture file ASAP. The option to look at my creative cloud is missing! Help!
there are, at least, two different problems mentioned in this thread.
I'm having the problem where the creative cloud icon is not showing in my apps illustrator or photoshop. I have done the steps mentioned in this post ps>help>app settings>switching the slider to login. In fact that was already switched on. I then switched it off coded everything, restated it and re-engaged it. Nothing. I have never had that logo since I got creative cloud four months ago. I took photoshop and illustrator courses and he mentioned clicking on the cc button a bunch of times within the apps and it was never visible so I always had to do everything a round about way. Any help would be appreciated.
I'm having exactly this issue. Trying to do the illustrator course and can't work out why I don't have the icon. Can I use libraries created when I'm using a browser? Annoying that there isn't an answer to this one when the course includes it!
i still can't figure out what "icon" you all are looking for.
are you looking for your cc libraries which has a cloud icon? (window>libraries)
Hi there, it's this one.
and what's that's supposed to do, if clicked?
actually, do you have a link to something current that indicates that supposed to be in ps and/or ai? or are you using a mac and looking for that in your mac's menu bar?