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L
lechatblanc
Participant
October 21, 2019
Question

Creative cloud install stops at 16%

  • October 21, 2019
  • 2 replies
  • 824 views

Hello,

I try to install Creative Cloud but the installation is blocked at 16% since yesterday... Don't get any error messages, but nothing's happenning anymore...

Can anyone help me?

Thank you.

This topic has been closed for replies.

2 replies

M
miral52042998
Participant
October 21, 2019

I Had the same problem!

Just try to install http://www.adobe.com/support/contact/cscleanertool.html and restart your mac, then u can try it again 

L
lechatblancAuthor
Participant
October 22, 2019

Thank you.

But, as I wrote, it doesn't work. Or I'm too stupid to do it (it's very possible!).

P
patrickl53156305
Participant
October 22, 2019

same problem ! it's 90% for me... then it stops

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
October 21, 2019

Lechatblanc, sorry you are facing problems, please check the install log to determine the error that is preventing the installation of the adobe Creative Cloud desktop application.  Information on how to locate and review the install logs can be found at https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html.

L
lechatblancAuthor
Participant
October 22, 2019

Hello, thanks for your answer.

I've tried but as I wrote before, I don't have any message error.

I've been said to uninstall everything then re-install but I always get the same message (see attached file). And when I go on the link, it's the same over and over...

Thanks.

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
October 22, 2019

Lrchatblanc, I am sorry to hear you are continuing to face problems.  Please contact our support team at https://helpx.adobe.com/contact.html for direct assistance with the error.

 

For future viewers of this discussion, please check the install log to determine why the Adobe Creative Cloud desktop application.  Unfortunately, being stuck at a percentage does not give any guidance on how to resolve the issue.  You can find information on how to locate and read the install log at https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html.  If you are unable to locate the log or do not want to spend the time looking at the log, then please contact our support team directly at https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html.

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