Creative Cloud install won't work at all on Windows 11

New Here ,
Mar 04, 2022 Mar 04, 2022

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I just got a Dell XPS 15 (newest model) and it only had the option of Windows 11. I got this computer specifically for work with the Adobe Suite so I'm a little miffed that I can't seem to get any of the apps to work at all.

 

Whenever I try to download the Creative Cloud app it loads forever, says it's taking longer thna usual, tells me to try a relaunch, and then says there was an error installing and to try again or repair it. I've retried like 10 times, deleting all of the Adobe directories in the C: drive and also uninstalling in the Control Panel but nothing has worked.

Is there a specific download file that functions with the current state of Windows 11? Cause everwhere I look people seem to at least be able to get Creative Cloud working on Windows 11, but I can't seem to at all.

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Community Expert ,
Mar 05, 2022 Mar 05, 2022

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the current cc programs are compatible with win 11.  at this point, run each step that you are able:  (ie, if nothing cc is currently installed, working or not, you can skip the first two steps):


uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html


then uninstall the cc desktop app, again using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...


clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html


check for, and if available, update your os


repair all ms visual c++ versions that can be repaired.


update your ms visual c++, if it can be updated


restart your computer (don't skip this)


reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud


if you're unable to download the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html


use the desktop app to install your cc programs/trials

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Community Beginner ,
Apr 12, 2022 Apr 12, 2022

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Hi - Thank you for this. I have been struggling with the exact same thing (new-ish Dell that I upgraded to Windows 11 from Windows 10 when it basically "made me.") One question - in step #1 you say to uninstall all apps including preferences with the link. The link gives instruction on how to uninstall in such a fashion using Creative Cloud. That is what is not working. Is there something I need to be mindful of/do in lieu of this?

 

I appreciate it!

 

Cheers,

BD

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Community Expert ,
Apr 13, 2022 Apr 13, 2022

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why can't you use the cc app to uninstall your cc programs?

 

if it's because the cc app itself will not open, is there an error message?

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Community Beginner ,
Apr 13, 2022 Apr 13, 2022

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Yes - same as the original poster. The CC app gives the "your apps are taking longer than usual to reload..." message that I have seen others having issues with. For the record, I have restarted the app/computer, uninstalled using the Adobe CC uninstaller, etc. numerous times to no avail. 

 

I was about to start the process you laid out above to see if that works. But, the one issue is that CC won't start so can't use it to remove the apps and preferences. I am concerned that using Windows to uninstall will leave the latter (preferences) or other remnants that will perpetuate the problem. That is where I was seeking advice in my previous post.

 

Thanks very much for your attention and assistance!

 

Cheers,

BD  

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Community Beginner ,
Apr 13, 2022 Apr 13, 2022

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Incidentally, I also have Photoshop Elements 2022 for quick and easy processes and it, too, now fails to update. It runs, but when attempting to update the process stalls at 6% each time. Thanks!

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Community Expert ,
Apr 13, 2022 Apr 13, 2022

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restart your computer (if that hasn't occurred since the problem started), and retry opening the cc app.

 

if that fails, try to reset the cc desktop app: while it's opening press

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall

if that fails, do a clean cc install following the steps above that you can follow:

 

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html


check for, and if available, update your os


repair all ms visual c++ versions that can be repaired.


update your ms visual c++, if it can be updated


restart your computer (don't skip this)


reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud


if you're unable to download the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html


use the desktop app to install your cc programs/trials

 

 

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Community Beginner ,
Apr 13, 2022 Apr 13, 2022

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Thanks. As mentioned, I have already done all the steps prior to "clean your computer of cc files" numerous times. Should I run the cleaner tool without uninstalling (via Windows uninstall) the apps? I can certainly use the Adobe CC uninstaller again before running the cleaner, but the apps and such will still be there.

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Community Expert ,
Apr 13, 2022 Apr 13, 2022

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if you've done all the steps prior to "clean your computer of cc files", you've already used the correct uninstaller from Uninstall the Adobe Creative Cloud desktop application and the cc app is no longer on your computer or the uninstaller failed to remove your cc app.

 

which of the two is true?

 

if something else is true, you're not following the steps correctly and are likely to increase, not decrease, the problems.

 

in particular, if you're trying to save time/effort by skipping things that you think you've mostly done, but haven't exactly done, then you should skip my above advice entirely.

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Community Beginner ,
Apr 13, 2022 Apr 13, 2022

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Again, thanks. I am not skipping steps. The CC app has been uninstalled using the Adobe uninstaller numerous times and the CC app, each time, is not present on my PC. I then, several times, reinstalled the CC app and get the same error mentioned above. 

 

So, as stated, I have followed all of the steps prior to "clean" several times. This brings me back to what I mentioned before, following your original directions in the response to the original poster - I cannot open the CC app to uninstall the Adobe apps (ie Photoshop). So, should I uninstall the CC app (using the Adobe uninstaller, of course) again, then, use the Windows uninstall process to remove the constituent apps (ie Photoshop) then run the Adobe cleaning tool? Or, should I just uninstall the CC app and then run the cleaner tool. Or, just run the cleaner tool with the CC app present (after reinstallation), but not working?

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Community Expert ,
Apr 13, 2022 Apr 13, 2022

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yes, proceed from the step to remove the cc app.

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