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H
H0L63R
Inspiring
July 25, 2018
Answered

Creative Cloud installation always quits with an unspecific error 1

  • July 25, 2018
  • 3 replies
  • 1179 views

Hi everybody,

my Creative Cloud installation always quits with an unspecific error 1. Have tried several options:

  • Uninstalled all Adobe Products
  • Removed everything with the cleaner tool
  • Used a local admin account

Nothing helped.

There are some errors in the ACC.log:

[ERROR] |  | ASU | PIM | PIM |  |  | 4800 | Error occurred executing uninstall modifier at path: 'C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\IPC\customhook\AdobeIPCBrokerCustomHook.exe'. Error code: 2

[INFO] |  | ASU | PIM | PIM |  |  | 4800 | !isCoreSyncPkg returning PIM_STATUS_ERROR

[ERROR] |  | ASU | PIM | PIM |  |  | 4800 | uninstallmodifier of Package of file C:\Users\hr\AppData\Local\Temp\{2D0B02F2-9CC9-4CFA-9CD0-ED5D5801BD66}\AAM\IPC\packages\IPC\IPC.pimx. failed during upgrade workflow

[FATAL] |  | ASU | PIM | PIM |  |  | 4800 | package installation failed and the return code was 1

[ERROR] |  | ASU | PIM | PIM |  |  | 4800 | Failed to install with return code: 1

Any ideas what I can do?

Best Holger

This topic has been closed for replies.
Correct answer H0L63R

Got it!

Here is the trick that worked for me:

- Uninstall all Adobe apps

- Run the cleaner tool (clean all)

- Check to have all Adobe services closed

- Delete the files in C:\Users\...\AppData\Local\Temp (you can keep the locke files)

- Delete OOBE folders

-- I tried a new installation at this point but it broke again (see above)

- Install a CS6 test version (I was hoping that corrupted files would be overwritten. Where ever they were hiding;)

- At this point I had to install the application manager separately (don#t know why / downloaded it from Adobe)

- Install Creative Cloud App again

- Remove the old CS6 apps

That's it!

I hope that helps other people with the same problem. And thanks again to Jeff for his fast reaction.

Best,

Holger

3 replies

H
H0L63RAuthorCorrect answer
Inspiring
July 26, 2018

Got it!

Here is the trick that worked for me:

- Uninstall all Adobe apps

- Run the cleaner tool (clean all)

- Check to have all Adobe services closed

- Delete the files in C:\Users\...\AppData\Local\Temp (you can keep the locke files)

- Delete OOBE folders

-- I tried a new installation at this point but it broke again (see above)

- Install a CS6 test version (I was hoping that corrupted files would be overwritten. Where ever they were hiding;)

- At this point I had to install the application manager separately (don#t know why / downloaded it from Adobe)

- Install Creative Cloud App again

- Remove the old CS6 apps

That's it!

I hope that helps other people with the same problem. And thanks again to Jeff for his fast reaction.

Best,

Holger

Chuck Norris can slam a revolving door.
Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
July 30, 2018

Thanks, for the update, Holger!

H
H0L63RAuthor
Inspiring
July 26, 2018

Thank you for your fast answer. I have deleted the OOBE folder and created a new local admin but the error still occurs. The install process runs until 43% before it crashes with error 1.

The aac.log still shows errors:

07/26/18 11:16:49:367 | [ERROR] |  | ASU | PIM | PIM |  |  | 4084 | CreateProcess failed (2).

07/26/18 11:16:49:367 | [INFO] |  | ASU | PIM | PIM |  |  | 4084 | Inside !isProcessSuccess

07/26/18 11:16:49:882 | [INFO] |  | ASU | PIM | PIM |  |  | 4084 | Path to Process :C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\IPC\customhook\AdobeIPCBrokerCustomHook.exe Process Directory :C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\IPC\customhook arguments being passed :"C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\IPC\customhook\AdobeIPCBrokerCustomHook.exe" -uninstall --update=true

07/26/18 11:16:49:882 | [ERROR] |  | ASU | PIM | PIM |  |  | 4084 | CreateProcess failed (2).

07/26/18 11:16:49:882 | [ERROR] |  | ASU | PIM | PIM |  |  | 4084 | Error occurred executing uninstall modifier at path: 'C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\IPC\customhook\AdobeIPCBrokerCustomHook.exe'. Error code: 2

07/26/18 11:16:49:882 | [INFO] |  | ASU | PIM | PIM |  |  | 4084 | !isCoreSyncPkg returning PIM_STATUS_ERROR

07/26/18 11:16:49:882 | [ERROR] |  | ASU | PIM | PIM |  |  | 4084 | uninstallmodifier of Package of file C:\Users\ADOBE_~1\AppData\Local\Temp\{3A27ECC0-B66B-464D-8E18-E68A08E4CBD2}\AAM\IPC\packages\IPC\IPC.pimx. failed during upgrade workflow

07/26/18 11:16:49:882 | [FATAL] |  | ASU | PIM | PIM |  |  | 4084 | package installation failed and the return code was 1

07/26/18 11:16:49:882 | [ERROR] |  | ASU | PIM | PIM |  |  | 4084 | Failed to install with return code: 1

Have no idea what I should do now. Is there a way to get direct support? My company pays a lot of money for adobe products and is not amused that they are not working.

Best,

Holger

Chuck Norris can slam a revolving door.
Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
July 25, 2018

Holger, sorry you are facing Error 1 while installing the Adobe Creative Cloud desktop application.  I would recommend that you locate and rename the OOBE folder as discussed in solution three of "Failed to install" error received when installing Adobe Creative Cloud desktop app .

If you continue to face errors then create a new local administrator account and repeat each of the listed solutions under the freshly created account.

Please update this public forum discussion if you have any questions, Holger.

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