Creative Cloud Installation and Update Issues (Error Code 1004)

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Hi everyone,

I'm facing a persistent issue with Adobe Creative Cloud, and I’m not sure what else to try. Here’s what’s happening:

1. My Creative Cloud app couldn’t update, so I decided to uninstall it.
2. After uninstalling, I downloaded the Creative Cloud installer, but it won’t open.
3. As a workaround, I used the Windows 8 version of the installer, which successfully installed Creative Cloud. However, when I tried to update the app, the process failed with Error Code 1004 — even though I ran the app as an administrator.
4. To troubleshoot further, I did a full in-place upgrade of my PC. Unfortunately, this didn’t resolve the problem.
5. I reinstalled Creative Cloud using the Windows 8 installer again. Initially, the update seemed to work, but when I restarted the app, it attempted to update again and failed with the same Error Code 1004.

I’ve tried everything I can think of, but I’m completely stuck. Has anyone encountered this issue or knows how to fix it? Any help would be greatly appreciated!

[kglad]

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials>

if that fails, you probably have a corrupt user account. google your os and how to create a new one.

[Kanikas]

Hi there,

Did the above mentioned steps help?

Thanks