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Allison5F9B
Known Participant
July 29, 2022
Answered

Creative cloud installation Error code 42

  • July 29, 2022
  • 1 reply
  • 7501 views

When installing Creative Cloud on new Monterey OS Mac, I get error code 42. I see others have encountered this, but don't see a solution. Has anyone figured this out? Is there a solution?

Correct answer Peru Bob

I deleted the ACC file and tried to reinstall. It failed, and I attached the screenshot of the error message. I've also attached the ACC file that appeared after the installation failure. Thanks.


Try uninstalling and reinstalling the CC App:
https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

1 reply

M
Community Expert
Manan JoshiCommunity Expert
Community Expert
August 2, 2022

Hi @Allison5F9B,

Check out the following article.

https://helpx.adobe.com/creative-cloud/kb/Error-code-42-or-72-when-installing-or-updating-Creative-Cloud-desktop-app.html

Also, are you on an enterprise/teams plan or an individual plan?

P.S.:- I see that the article I linked mentions WIN and you are on a MAC. The log file path on MAC would be as follows

/Users/<Username>/Library/Logs/CreativeCloud/ACC/ACC.log

Check if there is any entry for the error. Also try the installation using an admin user, the error description mentions the reason as "not able to access a critical file/directory"

https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html#error42

-Manan

-Manan
A
Allison5F9BAuthor
Known Participant
August 2, 2022

I'm not able to interpret the directions for Windows and apply it to my new Mac Studio. Do you have specific directions that I will be able to follow? I'm just an average Mac user, not very technically adept. Thanks.

M
Community Expert
Manan JoshiCommunity Expert
Community Expert
August 2, 2022

Fair enough, the first enough step would be to see if there is any error logged in the ACC.log file. The path to this file on my MAC is /Users/<Username>/Library/Logs/CreativeCloud/ACC/ACC.log

To open this location, launch finder click on the menu item Go > Go To Folder. In the dialog displayed paste ~/Library/Logs/CreativeCloud/ACC this should open the folder that should contain ACC.log file. Open the file and check if any error is logged and what does it say, that might provide us a hint.

The other question I had is are you logged in with an Admin user account or not? If not then try the process of installation using an Admin account.

-Manan

-Manan
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