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Allison5F9B
Known Participant
July 29, 2022
Answered

Creative cloud installation Error code 42

  • July 29, 2022
  • 1 reply
  • 7501 views

When installing Creative Cloud on new Monterey OS Mac, I get error code 42. I see others have encountered this, but don't see a solution. Has anyone figured this out? Is there a solution?

Correct answer Peru Bob

I deleted the ACC file and tried to reinstall. It failed, and I attached the screenshot of the error message. I've also attached the ACC file that appeared after the installation failure. Thanks.


Try uninstalling and reinstalling the CC App:
https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

1 reply

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Community Expert
Manan JoshiCommunity Expert
Community Expert
August 2, 2022

Hi @Allison5F9B,

Check out the following article.

https://helpx.adobe.com/creative-cloud/kb/Error-code-42-or-72-when-installing-or-updating-Creative-Cloud-desktop-app.html

Also, are you on an enterprise/teams plan or an individual plan?

P.S.:- I see that the article I linked mentions WIN and you are on a MAC. The log file path on MAC would be as follows

/Users/<Username>/Library/Logs/CreativeCloud/ACC/ACC.log

Check if there is any entry for the error. Also try the installation using an admin user, the error description mentions the reason as "not able to access a critical file/directory"

https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html#error42

-Manan

-Manan
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Allison5F9BAuthor
Known Participant
August 2, 2022

I'm not able to interpret the directions for Windows and apply it to my new Mac Studio. Do you have specific directions that I will be able to follow? I'm just an average Mac user, not very technically adept. Thanks.

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Allison5F9BAuthor
Known Participant
August 2, 2022

I would suggest, probably delete this file(keep it somewhere in case we need to restore it). Then try the installation, hopefully the log file will be recreated and the logs would have relevant entries only to the installation purpose. Also instead of pasting a screenshot either try attaching the file(you can change the extension from log to txt, if it does not allow you to attach) or else upload the file on the dropbox and share the public link here.

P.S.:- Don't get your hopes up. I don't know how to make sense of this log file but just trying to help and see if we hit something to move ahead.

-Manan


I deleted the ACC file and tried to reinstall. It failed, and I attached the screenshot of the error message. I've also attached the ACC file that appeared after the installation failure. Thanks.

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