Creative cloud installation Error code 42

[Allison5F9B]

When installing Creative Cloud on new Monterey OS Mac, I get error code 42. I see others have encountered this, but don't see a solution. Has anyone figured this out? Is there a solution?

[Manan Joshi]

Hi @Allison5F9B,

Check out the following article.

https://helpx.adobe.com/creative-cloud/kb/Error-code-42-or-72-when-installing-or-updating-Creative-C...

Also, are you on an enterprise/teams plan or an individual plan?

P.S.:- I see that the article I linked mentions WIN and you are on a MAC. The log file path on MAC would be as follows

/Users/<Username>/Library/Logs/CreativeCloud/ACC/ACC.log

Check if there is any entry for the error. Also try the installation using an admin user, the error description mentions the reason as "not able to access a critical file/directory"

https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html#error42

-Manan

[Allison5F9B]

Individual

Sent from my iPad

[Allison5F9B]

I'm not able to interpret the directions for Windows and apply it to my new Mac Studio. Do you have specific directions that I will be able to follow? I'm just an average Mac user, not very technically adept. Thanks.

[Manan Joshi]

Fair enough, the first enough step would be to see if there is any error logged in the ACC.log file. The path to this file on my MAC is /Users/<Username>/Library/Logs/CreativeCloud/ACC/ACC.log

To open this location, launch finder click on the menu item Go > Go To Folder. In the dialog displayed paste ~/Library/Logs/CreativeCloud/ACC this should open the folder that should contain ACC.log file. Open the file and check if any error is logged and what does it say, that might provide us a hint.

The other question I had is are you logged in with an Admin user account or not? If not then try the process of installation using an Admin account.

-Manan

[Allison5F9B]

Sent from my iPad

[Allison5F9B]

It was a long report, but I only saw one ERROR. I've attached a screenshot. I have been using the Admin account.

[Manan Joshi]

I would suggest, probably delete this file(keep it somewhere in case we need to restore it). Then try the installation, hopefully the log file will be recreated and the logs would have relevant entries only to the installation purpose. Also instead of pasting a screenshot either try attaching the file(you can change the extension from log to txt, if it does not allow you to attach) or else upload the file on the dropbox and share the public link here.

P.S.:- Don't get your hopes up. I don't know how to make sense of this log file but just trying to help and see if we hit something to move ahead.

-Manan

[Allison5F9B]

I deleted the ACC file and tried to reinstall. It failed, and I attached the screenshot of the error message. I've also attached the ACC file that appeared after the installation failure. Thanks.

[Peru Bob · Accepted solution]

Try uninstalling and reinstalling the CC App:
https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

[Allison5F9B]

Ok, it worked this time. Thanks so much!

[PRAMOD24917868h6r9]

I AM NOT INTERESTED IN CLOUD

[Lumigraphics]

1. Ok?

2. Please stop shouting

3. Most of Adobe's graphics products fall under the "Creative Cloud" which, like it or not, is what they have embraced

4. What is the problem you need answers to?

[Kayla25605049c90p]

This was the right answer for me too! thank you.