Creative Cloud installation failed (error: 702)

[Apollo Graphic]

About a week ago creative cloud signed me out, and since then I am not able to login into Creative Cloud and use any of the products. 

Every time I reinstall I get an error message, "The installer was unable to access a file or directory. (Error code: 702)"

I have contacted the support team numerous times. They finally reached out to me. I shared my screen to resolve the issue but didn't work out. The next step was talking to the senior team, but even though I scheduled a phone call 3 times, they never called me or left a voice message or email. 

I am getting really frustrated about this. Because I can't use any of the design tools to do my daily task, and this impacts my main source of income. I'm in desperate need of advice. 

[dan@cooltide]

Disc utility and permissions didn't work for me, presumably an apple issue as I did a software update from Big Sur 11.6.7 to 11.6.8 and normal service was resumed without any need to re install Creative Cloud. Hope this helps. 

[embgraphics]

Hi Dan@cooltide. I think it's specifically an OS Monterey version 12  problem. Glad you got fixed though 👍

[lisac64378848]

OMG! This worked!! THANK YOU!!!! I'm saving this bc it's the 2nd time it happened. 

[Marcel26709274te7b]

sudo chmod 1777 /tmp/

works 🙂

thank you

[puh-doo]

Hi! Thanks for the info. I uninstalled creative cloud thinking it was corrupted. Now I can't get past the start of the install.

I added the line to terminal which got me past the error 702. However, now the installer just quits.

Any suggesstions? Thanks so much! 

[kglad]

reset the cc desktop app: make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

repair all ms visual c++ versions that can be repaired.

update your ms visual c++, if it can be updated

restart your computer (don't skip this)

reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud

if you're unable to download the cc desktop app at this stage, use the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

[kathleenl89547419]

Thanks for providing this forum. I had the same issue and used the "terminal code" to correct the problem. All is working fine now. Thanks again.

[Qamera]

I tried  

sudo chmod 1777 /tmp/

and it does not work for me on MacOS 13.4, I get this error message:

chmod: /tmp/: No such file or directory

[kglad]

@Qamera 

suspend any antivirus (that might cause a problem) and see if that fixes the problem.

[designer379918647]

Hi, tried this. I get the following: No such file or directory. Please help

[kglad]

contact adobe support. there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.