Creative Cloud installation failed (error: 702)

[Apollo Graphic]

About a week ago creative cloud signed me out, and since then I am not able to login into Creative Cloud and use any of the products. 

Every time I reinstall I get an error message, "The installer was unable to access a file or directory. (Error code: 702)"

I have contacted the support team numerous times. They finally reached out to me. I shared my screen to resolve the issue but didn't work out. The next step was talking to the senior team, but even though I scheduled a phone call 3 times, they never called me or left a voice message or email. 

I am getting really frustrated about this. Because I can't use any of the design tools to do my daily task, and this impacts my main source of income. I'm in desperate need of advice. 

[msage1026]

Copy and paste the code after the text that is already there (no deleting), then type your system password when it asks for it. I believe the password doesn't show are you type it but press enter when you're done

[skookum69]

This Worked For Me!  Just had to enter my computers password, and voila!  Thank you so much 

[Kristin Ludwig]

THANK YOU!  That worked for me too.

[mrrippon]

works a treat - Nov 2022

[Vasiliki24290530cmto]

It worked for me as well. You are awesome!! Thanks 🙂

[Morganhomes.com]

Worked for me. Thanks!

[jeremy306039116w2l]

Hi everybody, Jeremy here having the same issue in 2023! I tried the instructions- open terminal, type in

sudo chmod 1777 /tmp/, enter password, BUT this comes back to me:
"No such file or directory" See attached screenshot.

Anybody can shed light on this and how I might be able to fix it?

[Michael Vestner]

Had the same issue... "sudo chmod 1777 /tmp/" didn´t work.... After deleting "Norton Anti-Virus" everything run smoothly... 

[kglad]

@Michael Vestner 

thanks for that info.

[dastanh84160350]

The command worked! Many thanks!

[Avinet67]

chmod: Unable to change file mode on /tmp/: Operation not permitted

Can you please help?

[kglad]

unlock your file.

https://forums.macrumors.com/threads/sudo-chmod-operation-not-permitted.1063440/

[SSNNNN]

I also have same problem. When I tried - sudo chmod 1777 /tmp/ 

My terminal shows -  chmod: Unable to change file mode on /tmp/: Operation not permitted

Dear kglad, could you explain more about how to unlock my file in this situation? Also, unlock which file?

I am not a developer and I could not understand the meaning of the link you shared.

Thank you.

[kglad]

@SSNNNN 

are you signed into your mac as an administrator?

[MnT1]

This command worked for me as well. Thank you!

[TPSMarketing2021]

It's now January 2024, and this just worked for me as well, ending hours of frustration. THANK YOU!!! (running Monterey 12.7.2)

[embgraphics]

Thanks Kary, I've had this problem this morning, InDesign suddently started crashing while opening, Creative Cloud was no responce and getting a 702 error when trying to reload Creative Cloud. After several tries at Disk First Aid, Restarts and then Remote help from Adobe who ran a command in terminal, I think it was the command you've shared but they couldn't get it working.  I was aksed to take a call back from Adobe Tech services tomorrow.

I decided to do a search cause I kind of need to be working and found this thread, ran TERMINAL command myself and I've now got Creative Cloud back and currently waiting on InDesign downloading. Happy days, thanks again :]

[KanikaS]

Hi there, 

We're sorry for the issue. 

Please try steps shared in the workaround below for help:

This error can be avoided by doing the following
1. Change the access permissions of the following folders so that all users can "read/write" them.
   - /private/tmp
   - Macintosh HD/Library/Application Support/Adobe
   - Macintosh HD/Applications/Utility
   - Macintosh HD/Users/<user name>/Library/Application Support/Adobe
2. Enable full disk access to "Creative Cloud.app".
3. Restart the computer.

Hope this helps! 

Thanks 

Kanika 

[Arvind Shekhawat]

these steps are for Mac users only.
Quit the Installation.
Open terminal
enter the below command.
sudo chmod 1777 /tmp/
then if you mac ask for the password enter the password and it will not show you the password while you enter.
then press enter and then restart the Mac and try the installation again

[Jannette25576337t2i8]

Hi there

Thanks for the advice. In relation to the password, what password should be entered, as I received that prompt?

Thanks

[kglad]

@Jannette25576337t2i8 , your mac's password.

[Jannette25576337t2i8]

Thanks, I figured that eventually, and it all worked. So relieved and thanks!

[kglad]

you're welcome, but thanks really goes to @Kary Burns 

[davidr1950]

Thanks - I've been trying to update Lightroom for days but couldn't do it because of this  Creative Cloud install problem. These steps have  solved it for me. 

[kerit77606968]

Thank You, Kary Burns.