Creative Cloud Installation fails at 3%. PIM Validation Failed. Process certificate didnt match to Adobe certificate!

[paris11111]

I'm having trouble installing Creative Cloud.

I downloaded the Creative Cloud direct executable from the adobe website and tried to install it. I keep getting the following error

"We've encountered the following issues: Adobe Genuine Software Validation Failure. The product you are trying to install is not an adobe genuine software and appears to be counterfeit (error code: 72)"

This is the log from ACC.log

06/12/19 00:10:20:222 | [INFO] |  | ACC | LBS | ApplicationFacade |  |  | 13160 | **************** Starting LBS workflow. Version: 4.5.0.331 *******************
06/12/19 00:10:20:272 | [INFO] |  | ACC | LBS | WorkflowManager |  |  | 13160 | LBS launched in LEGACY mode
06/12/19 00:10:20:272 | [INFO] |  | ACC | LBS | ApplicationFacade |  |  | 13160 | Inside check for shouldLaunchLBSAsACCLauncher: ACC/pim.db does not exist at location C:\Program Files (x86)\Adobe\Adobe Creative Cloud\pim.db. Continue with installation
06/12/19 00:10:20:481 | [INFO] |  | ACC | LBS | WorkflowManager |  |  | 12080 | ACCC System requirements check passed
06/12/19 00:10:20:777 | [INFO] |  | ACC | LBS | ProductInfo |  |  | 12080 | Product Sap Code not specified in the product information file
06/12/19 00:10:20:777 | [INFO] |  | ACC | LBS | ProductInfo |  |  | 12080 | Applet Version not specified in the product information file
06/12/19 00:10:20:777 | [INFO] |  | ACC | LBS | ProductInfo |  |  | 12080 | Applet ID not specified in the product information file
06/12/19 00:10:20:777 | [INFO] |  | ACC | LBS | ProductInfo |  |  | 12080 | Product locale not specified in the product information file
06/12/19 00:10:20:777 | [INFO] |  | ACC | LBS | ProductInfo |  |  | 12080 | Product name not specified in the product information file
06/12/19 00:10:20:778 | [INFO] |  | ACC | LBS | WorkflowManager |  |  | 12080 | Bootstrap LBS is successful
06/12/19 00:10:20:795 | [INFO] |  | ACC | LBS | WorkflowManager |  |  | 12080 | Bootstrapper Lock acquired
06/12/19 00:10:20:813 | [INFO] |  | ACC | LBS | WorkflowManager |  |  | 12080 | LBS Lock acquired
06/12/19 00:10:20:838 | [INFO] |  | ACC | LBS | WorkflowManager |  |  | 12080 | Deployment lock check passed
06/12/19 00:10:20:855 | [INFO] |  | ACC | LBS | WorkflowManager |  |  | 12080 | The resolved URL for package service is https://prod-rel-ffc.oobesaas.adobe.com/adobe-ffc-external/core/v1/applications?name=CreativeCloud&n...
06/12/19 00:10:22:587 | [INFO] |  | ACC | LBS | WorkflowManager |  |  | 12080 | Successfully downloaded application xml at path C:\Users\Paris\AppData\Local\Temp\{D23B6070-CB75-4A43-B8D7-130E56A90E61}\applications.xml
06/12/19 00:10:22:618 | [INFO] |  | ACC | LBS | WorkflowManager |  |  | 12080 | ACC Version on Machine is 
06/12/19 00:10:22:637 | [INFO] |  | ACC | LBS | WorkflowManager |  |  | 12080 | compareAndDownloadPIM entered
06/12/19 00:10:22:638 | [INFO] |  | ACC | LBS | WorkflowManager |  |  | 12080 | PIM is not present at location: C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\Core\AdobePIM.dll
06/12/19 00:10:22:638 | [INFO] |  | ACC | LBS | WorkflowManager |  |  | 12080 | machineVersion 0.0.0.0,serverVersion 4.8.2.476 
06/12/19 00:10:22:639 | [INFO] |  | ACC | LBS | WorkflowManager |  |  | 12080 | Downloading latest CCLBS
06/12/19 00:10:27:992 | [INFO] |  | ACC | LBS | WorkflowManager |  |  | 12080 | PDM successfully downloaded PIM
06/12/19 00:10:28:093 | [INFO] |  | ACC | LBS | WorkflowManager |  |  | 12080 | Downloading status 0
06/12/19 00:10:28:095 | [INFO] |  | ACC | LBS | WorkflowManager |  |  | 12080 | Successfully downloaded pim at path C:\Users\Paris\AppData\Local\Temp\{D23B6070-CB75-4A43-B8D7-130E56A90E61}\CCLBS\PDIM\AdobePIM.dll 
06/12/19 00:10:28:214 | [ERROR] |  | ACC | LBS | WorkflowManager |  |  | 12080 | PIM Validation Failed:Process certificate didnt match to Adobe certificate! CANameChain: Adobe Inc.{|}DigiCert EV Code Signing CA (SHA2){|}DigiCert High Assurance EV Root CA
06/12/19 00:10:51:821 | [INFO] |  | ACC | LBS | WorkflowManager |  |  | 12080 | Posted UI close message
06/12/19 00:10:52:831 | [INFO] |  | ACC | LBS | ETS |  |  | 13160 | Waiting for the async thread to get the task completed
06/12/19 00:10:52:831 | [INFO] |  | ACC | LBS | ETS |  |  | 12152 | Async thread is completed. Now exiting from function.
06/12/19 00:10:52:831 | [INFO] |  | ACC | LBS | ApplicationFacade |  |  | 13160 | ****************Closing LBS workflow*******************

I see an error with the PIM Validation.

Steps I tried to fix this:

I'm running the installer as an Admin.

I've tried to manually install the certificates the installer is using by right clicking it->Digital Signatures->Details

Nothing that I did seems to fix it.

Can someone help me out?

[Jeffrey_A_Wright]

Paris11111 sorry you are facing problems installing an Adobe application.  Which application are you installing?  You mentioned you received this installation file from the website, which website did you download from?

If you have an individual Creative Cloud membership, then you can use the process listed in Learn how to download your Adobe Creative Cloud apps to download and install the applications through the Adobe Creative Cloud desktop application.  If you do not have an individual Creative Cloud membership, Paris11111, then what type of membership are you using?

[paris11111 · Accepted solution]

I downloaded it from the link at

https://helpx.adobe.com/creative-cloud/kb/error-downloading-the-creative-cloud-app-installer.html

on the  Download the Creative Cloud for desktop installer directly section of the page.

doesn't matter though. I managed to find another full installer on

https://helpx.adobe.com/cy_en/download-install/kb/creative-cloud-desktop-app-download.html

This one finally installs. But now I'm having other issues. When opening Adobe Creative Cloud Apps tab I get a Download Error and can't donwload any apps. I'll open a new post for this.

[Jeffrey_A_Wright]

Paris11111 both errors are likely related.  If you are connecting to a computer that you manage then please make sure you are able to contact the servers listed in Adobe Creative Cloud Network Endpoints .

[paris11111]

Thanks Jeff. You are indeed right. I figured it out yesterday. My firewall was acting crazy. All fine now

[Jeffrey_A_Wright]

This is great to hear, Paris11111.  Thank you for the update.