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Tuva01
Participant
June 21, 2020
Answered

Creative cloud installation issues,

  • June 21, 2020
  • 1 reply
  • 953 views

creative cloud installation issues,
it has been several hours since the intalation is blocked at 98.5% without error message, what to do, I have Windows 10 2004 May 2020 Update, 32 GB of memory, a Nitro + Radeon RX580 8GB gddr 5 graphics card Special Edition

This topic has been closed for replies.
Correct answer Tuva01

Now it is difficult to say anything from a distance.

 

Do you are logged is as an Administrator or an user with Admin rights when you try to install?

If no, please logged in as an Administrator or an appropriate user.

Do you have run any protection programs like virus scanner, internet security adaware protection or so?

If yes, please stop these programs and try again.

Please check the Windows Application and System log if there are any entries that can indicates the problem.


I solved my problem, by formatting my pc and reinstall windows 10 and install Creative Cloud first and its working
thank you Axel Matt for helping me

1 reply

AxelMatt
Community Expert
AxelMattCommunity Expert
Community Expert
June 21, 2020

Please take a look here:

https://community.adobe.com/t5/download-install/creative-cloud-installation-freezing/td-p/11078391?page=1

 

There you'll find an alternate download link. Please check if it's worked.

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo
    T
    Tuva01Author
    Participant
    June 21, 2020

    I put in copy of the screenshots of the jpg of my screen and configuration of my pc

    T
    Tuva01AuthorCorrect answer
    Participant
    June 22, 2020

    Now it is difficult to say anything from a distance.

     

    Do you are logged is as an Administrator or an user with Admin rights when you try to install?

    If no, please logged in as an Administrator or an appropriate user.

    Do you have run any protection programs like virus scanner, internet security adaware protection or so?

    If yes, please stop these programs and try again.

    Please check the Windows Application and System log if there are any entries that can indicates the problem.


    I solved my problem, by formatting my pc and reinstall windows 10 and install Creative Cloud first and its working
    thank you Axel Matt for helping me

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